Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) with Company Match
Job Description
Hanover Company is a reputable leader in the multifamily housing industry, known for managing a diverse portfolio of residential communities across the United States. Their entrepreneurial spirit, combined with a commitment to quality and service, positions Hanover as a preferred employer and a trusted name in apartment living. The company emphasizes creating vibrant, safe, and well-maintained environments where residents can thrive, celebrate life, and are proud to call home. With a strong focus on innovation, community engagement, and employee development, Hanover has built a solid reputation for excellence and responsiveness in property management.
Hanover Montrose, located in Housto... Show More
Hanover Montrose, located in Housto... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in leasing or customer service preferred
- Ability to communicate clearly and effectively in person, phone, and email
- Ability to operate standard office equipment including computers, printers, phones, and copiers
- Ability to sit or stand for extended periods and walk the property in varied weather conditions
- Ability to move freely throughout the community including stairs and uneven surfaces
- Ability to lift and carry up to 20 pounds
- Visual acuity to read and interpret documents and screens
- Manual dexterity to use computer keyboard and handle paperwork efficiently
Job Qualifications
- Strong customer service skills with ability to build rapport quickly, listen actively, and respond professionally
- Strong organizational and time-management skills with ability to meet deadlines
- Excellent attention to detail, particularly in written communication
- Knowledge of Entrata or similar property management software preferred
- Intermediate skill level in Microsoft Office Suite including Word, Excel, Teams
- Positive attitude, strong interpersonal skills, and ability to work collaboratively in a team-oriented environment
- Ability to work weekends, evenings, holidays, and flexible hours as needed
Job Duties
- Deliver exceptional service in all interactions with prospects and residents
- Conduct tours, answer inquiries, and guide prospective residents through the leasing process
- Accurately manage the Entrata dashboard to ensure timely follow-ups, contact requests, and pending interactions are addressed daily
- Develop a strong understanding of all lease documents and ensure completion and compliance prior to resident move in, with final approval from Property Manager
- Strive for Five by meeting or exceeding expectations for secret shops, individually and as a team
- Build and maintain strong marketing relationships with local businesses, preferred employers, and community organizations to enhance leasing traffic
- Assist with advertising material preparation and planning under the guidance of the Property Manager
- Maintain competitive market knowledge, including rental rates, concessions, occupancy trends, and leasing activity of comparable properties
- Assist with Property Manager in maintaining the property’s overall club appeal
- Conduct daily inspections of model units, available apartments, and the entire tour path to ensure a pristine and welcoming appearance
- Identify and report any liability or maintenance issues promptly to ensure a safe and attractive environment
- Assist residents with lease renewals, transfers, and move-outs, ensuring seamless transitions and a positive resident experience
- Proactively contact residents at least 60 days prior to lease expiration and maintain accurate renewal tracking using designated spreadsheets
- Plan and participate in monthly resident events in accordance with Hanover expectations
- Support resident retention strategies through effective communication and exemplary service
- Promptly escalate resident concerns to the Property Manager when resolution is beyond your scope
- Meet or exceed social media content standards and contribute to maintaining a positive online reputation
- Solicit survey responses and respond thoughtfully to resident feedback
- Participate monthly in the 10 Ways to Play Like a Champion Awards Program
- Review and respond to inquiries from the Global Support Services Team to address operational inquiries and improvements
- Adhere to reporting schedule assigned by the Property Manager, Regional Manager, Accounting, Equity Partner, and other departments
- Assist with general site operations as directed to support efficient and cost-effective community management
- Represent the property and Hanover professionally in all interactions, including timely and courteous email communication
- Uphold the "Making Life Easy™" standard in service delivery
- Adhere to Hanover’s uniform and appearance policy
- Perform additional duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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