Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $21.00 - $23.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
competitive hourly wage
Career development opportunities
Employee assistance program
Retirement Plan
Job Description
WinnCompanies is a nationally recognized real estate company dedicated to the management and development of residential communities across the United States. With a commitment to providing high-quality living environments, WinnCompanies offers a broad range of housing solutions, including affordable housing, tax credit communities, and market-rate properties. The company's mission is to enhance the lives of residents by delivering excellent customer service and maintaining well-managed, vibrant communities that meet diverse housing needs.
Carolina Heights, located in Vallejo, CA, is a 152-unit residential community managed by WinnCompanies. This property offers residents a comfortable and welcoming living experience with an emphasis on safe... Show More
Carolina Heights, located in Vallejo, CA, is a 152-unit residential community managed by WinnCompanies. This property offers residents a comfortable and welcoming living experience with an emphasis on safe... Show More
Job Requirements
- High school diploma or GED equivalent
- 1-3 years of relevant work experience
- Experience with computer systems, particularly Microsoft Office
- Excellent customer service skills
- Exceptional interpersonal and communication skills
- Strong attention to detail
- Ability to work under pressure
- Ability to work with a diverse group of people and personalities
Job Qualifications
- High school diploma or GED equivalent
- Associate's degree preferred
- 1-3 years of relevant work experience
- SHCM certification preferred
- CALP certification preferred
- Experience with computer systems, particularly Microsoft Office
- Experience with Yardi or RealPage property management software preferred
- Experience in property management, affordable/tax credit programs, hospitality, customer service, sales, retail, or restaurant industry preferred
- Excellent customer service skills
- Exceptional interpersonal and communication skills
- Strong attention to detail
- Ability to work under pressure
- Ability to work with a diverse group of people and personalities
Job Duties
- Interact with prospective and current residents to achieve maximum occupancy
- Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospects leads
- Prepare lease documentation applicable to program types, complete move-in paperwork and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard
- Deliver customer service that exceeds expectations for new and current residents
- Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable
- Review, prioritize, and distribute resident service requests as required
- May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines
- May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional or corporate initiatives
- Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types
- Remain current with local events and hiring trends that may have an impact on the property
- Maintain knowledge and understanding of current and sub markets
- to include competitors and customer demographics
- Gather appropriate documents by program types for residency approval submission to the appropriate person or third-party vendor for review and approval during the application or recertification process
- Remain up to date with any/all federal, state, and/or other regulatory requirements and programs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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