Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,900.00 - $106,500.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Holiday pay
Vacation pay
sick pay
401k plan
Company matching
complimentary hotel stays
Employee Meals
Dry cleaning
Employee parking
Job Description
Four Seasons is a globally renowned luxury hospitality company powered by a passionate and dedicated team committed to delivering exceptional guest experiences. Our culture is rooted in a collective desire for continuous improvement, mutual respect, and genuine hospitality. We strive to create a world-class employee experience that enables our team members to excel in their roles and deliver memorable moments to our guests, residents, and partners around the world. With a presence in many of the world’s most desirable destinations, Four Seasons stands as a symbol of luxury, care, and personalized service. Our philosophy emphasizes treating everyone with the kindness... Show More
Job Requirements
- Legal work authorization in United States
- University degree or equivalent experience
- Minimum of three years managerial experience
- Experience in hotel operations preferably in luxury hospitality
- Excellent communication and facilitation skills
- Knowledge of adult learning principles
- Flexible scheduling and availability
- Ability to commute weekly to San Francisco properties
- Must work on-site
- Position effective March 1, 2026
Job Qualifications
- University degree or equivalent experience required
- Experience in learning and development management preferred
- Minimum of three years managerial experience
- Background in hotel operations, preferably in luxury hospitality or diverse service environments
- Excellent communication, facilitation, instructional design, analytical, coaching, and influencing skills
- Knowledge of adult learning styles and principles
- Proficiency in needs assessment methodologies and learning needs identification
- Familiarity with learning technologies including e-learning and distance learning
- Understanding of evaluation theories measuring financial impact of programs
- Skilled in project planning tools and processes
- Strong communication and influencing strategies
- Basic budgeting, accounting, and financial management skills
- Awareness of current industry trends affecting workplace learning
- Legal authorization to work in the United States
- Flexible scheduling and availability
- Willingness to commute weekly to San Francisco properties
- Ability to work on-site as this is a non-remote position
Job Duties
- Manage and facilitate a complete three-day Embark onboarding program for new employees
- Manage and facilitate core learning programs including Service Foundations, Introduction to Leadership Behaviours, New Leader Orientation, GROW, and annual compliance trainings
- Ensure new managers complete their 90-day probation successfully through New Leader Orientation
- Maintain and develop the Certified Departmental Trainer program to support departmental standards and guest satisfaction
- Plan and co-facilitate training activities addressing performance gaps
- Coach managers to sustain consistent departmental training and development
- Manage compliance and safety training in collaboration with relevant departments
- Benchmark learning functions and conduct Learning Needs Analysis aligned with property goals
- Design and deliver effective learning programs targeting performance gaps and leadership skills
- Prepare training calendars and market learning initiatives
- Evaluate training effectiveness by measuring results and behavioral impact
- Manage training budgets and external vendor relationships
- Plan and execute property-wide and company-wide change initiatives
- Pursue continuous professional development in learning disciplines
- Travel for business purposes to support other properties
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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