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RH

Leader, Hospitality Event Operations - Chicago

Chicago, IL, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $75,000.00 - $90,000.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible spending account
Career Development

Job Description

RH Hospitality is a renowned leader in the hospitality industry with over 20 years of experience operating distinguished restaurants around the globe. Known for seamlessly integrating hospitality with design, RH Hospitality offers a unique dining experience within its Design Galleries, blending the comfort of home with exceptional service and ambiance. This innovative approach reflects RH's commitment to creating spaces that are not only aesthetically inspiring but also warm and inviting, where every guest feels truly welcomed. The company’s expanding portfolio of restaurants is a testament to its success and vision in providing unparalleled hospitality experiences worldwide.

The role of Leader... Show More

Job Requirements

  • 2-3 years of experience supporting or leading hospitality or events initiatives within a multi-unit environment
  • Experience working cross-functionally with senior leaders and operational teams
  • Working knowledge of reservations, sales, or catering systems
  • Strong judgment, communication, and guest-facing leadership skills
  • Some on-site event coordination may be required
  • Knowledge of the local market and competitive set preferred
  • Strong interpersonal and guest experience skills
  • Proficiency in Excel and Google Workspace applications
  • Based within the designated RH Hospitality region, with the flexibility to travel to nearby RH restaurant locations (SF Bay Area, NYC, or Chicago, IL)

Job Qualifications

  • 2-3 years of experience supporting or leading hospitality or events initiatives within a multi-unit environment
  • Experience working cross-functionally with senior leaders and operational teams
  • Working knowledge of reservations, sales, or catering systems
  • Strong judgment, communication, and guest-facing leadership skills
  • Knowledge of the local market and competitive set preferred
  • Strong interpersonal and guest experience skills
  • Proficiency in Excel and Google Workspace applications
  • Based within the designated RH Hospitality region, with the flexibility to travel to nearby RH restaurant locations (SF Bay Area, NYC, or Chicago, IL)

Job Duties

  • Lead the regional hospitality events strategy in partnership with key stakeholders, establishing standards and priorities to guide event planning and execution across multiple restaurant locations
  • Serve as the primary strategic partner for event hosts, providing guidance, recommendations, and oversight throughout the planning lifecycle to ensure alignment with RH service and brand standards
  • Lead cross-functional collaboration with senior leadership, restaurant and culinary teams, vendors, corporate partners, and gallery leadership to ensure cohesive planning and consistent execution
  • Evaluate event opportunities, scope, and feasibility, balancing guest expectations, operational capacity, and financial outcomes
  • Serve as a brand ambassador by fostering community engagement, leading intentional client outreach, and cultivating long-term guest relationships that support sustained event demand and revenue growth
  • Oversee a portfolio of concurrent events, ensuring accuracy, quality, and adherence to established standards and timelines
  • Maintain event documentation and post-event recaps, identifying trends, risks, and opportunities to inform continuous improvement across the events program
  • Analyze event performance, conversion rates, and demand trends to develop data-driven recommendations that influence forecasting, capacity planning, and profitability

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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