Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Employee wellness programs
Job Description
San Manuel is a prominent gaming and hospitality destination renowned for its commitment to excellence and cultural heritage. As one of the largest private employers in the Inland Empire, San Manuel invests heavily in the growth, future, and well-being of its employees, offering a dynamic and rewarding work environment. The company operates the Yaamava Resort & Casino, a premier resort that integrates luxury amenities with exceptional guest services to deliver memorable experiences. At the heart of this experience is the VIP Services department, which elevates guest hospitality standards and strengthens relationships with exclusive clientele through premium and personalized services.
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Job Requirements
- High school diploma or GED required
- minimum three years customer experience required
- ability to communicate effectively with guests and team members
- intermediate Microsoft Office knowledge preferred
- technical knowledge of CRM systems preferred
- must provide friendly and professional service
- exercise discretion with confidential information
- multitask in high-demand environment
- comfortable speaking with the public
- work under pressure
- maintain professional demeanor
- self-driven with minimal supervision
- critical thinking abilities
- may require gaming license as per San Manuel Tribal Gaming Commission
- no driving responsibilities required
Job Qualifications
- High school diploma or GED
- bachelor’s degree in hospitality or related field preferred
- minimum three years of customer service experience
- experience in casino or hospitality environment strongly preferred
- effective verbal and written communication skills
- intermediate proficiency in Microsoft Office Word and Excel
- familiarity with CRM systems
- ability to provide friendly and professional service
- discretion with confidential information
- active listening skills
- ability to multitask in fast-paced environments
- comfortable interacting with the public
- experience working under pressure to meet deadlines
- maintain positive and professional demeanor in challenging situations
- self-driven with minimal supervision
- critical thinking and problem-solving skills
Job Duties
- Lead daily operating procedures and guide overall efficiency in VIP Services
- monitor premium gaming areas and concierge workstations for flawless technology use
- craft personalized and elevated VIP guest experiences
- handle all aspects of VIP guest journeys including reservations for hotel, dining, spa, and entertainment
- maintain strong networks with service partners for guest engagement and priority access
- initiate contact with VIP guests to ensure seamless execution of exclusive amenities
- oversee VIP arrivals and coordinate welcome amenities and escort services
- provide exclusive casino and hotel tours explaining services and maintaining brand reputation
- safeguard confidential guest, department, and company information adhering to policies and Tribal Gaming regulations
- assist with administrative functions and data entry for the VIP Services department
- submit routine and special reports to leadership as required
- perform additional duties to support department operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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