Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.00 - $30.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Retirement Plan
Paid Time Off
employee pet discount
401(k) with Company Match
Job Description
Calusa Veterinary Center is a distinguished full-service, AAHA accredited 24-hour general practice and emergency (ER) small animal hospital located in Boca Raton, FL. With over 20 years of dedicated service to the community, Calusa Veterinary Center has developed a reputation for combining cutting-edge medical technology with compassionate, personalized care. The hospital is staffed by 10 experienced doctors and a large support team committed to delivering the highest standard of veterinary medicine. The 10,000 square foot state-of-the-art facility is equipped with advanced diagnostic and therapeutic tools such as digital radiography and dental radiography, in-house laboratories, CO2 laser, endoscopy, rhinoscopy, bronchoscopy, cold... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or administrative roles
- Basic understanding of veterinary terminology preferred
- Strong communication skills and ability to handle sensitive conversations
- Ability to work a flexible schedule including nights, days, and weekends
- Attention to detail and organizational skills
- Proficiency in managing phone systems and scheduling software
Job Qualifications
- Previous experience in a medical or veterinary front desk, receptionist, or administrative assistant role
- Basic knowledge of veterinary terminology and procedures
- Comfort discussing sensitive topics such as end-of-life care and financial discussions with empathy
- Ability to maintain a calm, professional, and positive demeanor
Job Duties
- Be the first point of contact by greeting clients and pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured
- Support clinical flow by escorting clients to exam rooms and assisting in relaying key information between clients and clinical staff
- Manage client communications by handling incoming calls for appointments, care questions, prescription refills, and more, and make outbound calls for appointment reminders and follow-up care
- Operate with accuracy by processing payments, managing invoicing, and scheduling future appointments with attention to detail
- Speak the language by understanding and communicating clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology
- Create a welcoming space by helping maintain a clean, organized, and client-ready environment including occasionally assisting with pet-related clean-up
- Provide knowledgeable service with confident communication in veterinary terms to facilitate better client understanding and care outcomes
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink connects hospitality employers and applicants.
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