Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.00 - $30.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Retirement Plan
Paid Time Off
employee pet discount
Employee Referral Bonus
401(k) Plan
Hands-on training and mentorship
Job Description
Calusa Veterinary Center is a renowned full-service small animal hospital located in Boca Raton, Florida, with over 20 years of experience serving the community. Accredited by the American Animal Hospital Association (AAHA), we operate a 24-hour general practice and emergency service, staffed by a dedicated team of 10 doctors and a large professional staff. Our hospital spans 10,000 square feet, featuring state-of-the-art medical and diagnostic equipment, including digital and dental radiography, in-house labs, CO2 laser, endoscopy, rhinoscopy, bronchoscopy, cold laser therapy, underwater treadmill, and ultrasound technologies. We are committed to blending modern veterinary medicine with time-tested care practices to ensure... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a veterinary or medical administrative role
- Familiarity with veterinary terminology and procedures
- Excellent communication and customer service skills
- Ability to handle sensitive and emotional conversations with compassion
- Strong organizational and multitasking abilities
- Availability to work flexible hours including nights, weekends, and holidays
Job Qualifications
- Previous experience in a medical or veterinary front desk, receptionist, or administrative assistant role
- Basic knowledge of veterinary terminology and procedures
- Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy
- Ability to maintain a calm, professional, and positive demeanor
Job Duties
- Be the first point of contact: greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured
- Support clinical flow: escort clients to exam rooms, assist in relaying key information between clients and clinical staff
- Manage client communications: handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow-up care
- Operate with accuracy: process payments, manage invoicing, and schedule future appointments with attention to detail
- Speak the language: understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology
- Create a welcoming space: help maintain a clean, organized, and client-ready environment including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: