Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $22.00
Work Schedule
Rotating Shifts
Fixed Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Life insurance
Short term disability insurance
employee pet discount
Job Description
Parker Animal Care is a reputable veterinary clinic dedicated to providing exceptional and compassionate care to animals in the community. Known for prioritizing both excellent veterinary services and a positive client experience, this clinic embraces a culture centered on teamwork, professionalism, and client communication. At Parker Animal Care, the commitment to maintaining a supportive work environment and offering comprehensive veterinary care stands at the forefront, ensuring pets and their owners receive individualized attention and the highest level of treatment.
The role of Lead Veterinary Receptionist at Parker Animal Care is a crucial frontline position that demands a customer-focused profess... Show More
The role of Lead Veterinary Receptionist at Parker Animal Care is a crucial frontline position that demands a customer-focused profess... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in veterinary or medical front desk role
- Basic understanding of veterinary terminology
- Strong communication and interpersonal skills
- Ability to handle sensitive conversations with empathy
- Comfortable working in a fast-paced environment
- Availability to work 4 shifts per week including alternating Saturdays
Job Qualifications
- Previous experience in a medical or veterinary front desk receptionist or administrative assistant role
- Basic knowledge of veterinary terminology and procedures
- Comfort discussing sensitive topics e.g end-of-life care financial discussions with empathy
- Ability to maintain a calm professional and positive demeanor
Job Duties
- Manage front desk operations and ensure a warm welcoming environment for clients and their pets
- Supervise and train reception staff promoting a team-oriented atmosphere
- Address client concerns with empathy and professionalism ensuring a high standard of customer service
- Be the first point of contact greet clients and their pets warmly complete the sign-in process verify and confirm appointment details and ensure clients feel informed and reassured
- Support clinical flow escort clients to exam rooms assist in relaying key information between clients and clinical staff
- Manage client communications handle incoming calls for appointments care questions prescription refills and more make outbound calls for appointment reminders and follow-up care
- Operate with accuracy process payments manage invoicing and schedule future appointments with attention to detail
- Speak the language understand and communicate clearly about common vaccines lab tests procedures pet behavior and veterinary terminology
- Create a welcoming space help maintain a clean organized and client-ready environment including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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