LEAD VALET DRIVER/Cleveland Clinic - Hotels

Cleveland, OH, USA|Onsite

Job Overview

Employment Type

Temporary

Part-time

Hourly

Compensation

Hourly

Range $16.00 - $17.00

Work Schedule

Day Shifts

Weekend Shifts

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job Description

Towne Park is a leading hospitality services company dedicated to creating exceptional experiences for millions of patients, visitors, and guests. With a strong commitment to delivering compassionate service and making a positive impact, Towne Park has established itself as an industry leader in hospitality and guest services. The company’s mission revolves around creating smiles by going beyond routine service to provide memorable, personalized experiences that ease anxiety and foster satisfaction. Towne Park operates in various settings, including hospitals, hotels, and other venues, providing services that not only meet but exceed guest expectations. Their workforce is focused on delivering what they... Show More

Job Requirements

Must be at least 18 years of age
Must pass criminal background check
Must pass motor vehicle record (MVR) check
Must pass drug screening
Must complete Wheelchair Safety Training course provided by Towne Park
Must have a high school diploma or GED
Must have six months related experience and/or training or equivalent combination of education and experience
Must have and maintain a valid driver’s license and clean driving record
Must be able to drive manual transmission
Must be able to speak, read and write Standard English
Must be able to comprehend simple instructions, correspondence and memos
Must be able to write simple correspondence
Must be able to present information effectively in small groups
Must be able to apply reasoning to carry out instructions
Must be proficient in basic math operations
Must understand 24-hour and military time
Must understand applicable rates for time
Must be able to work weekends
Must be available for scheduled shift of 7:30 AM to 2:30 PM

Job Qualifications

High school diploma or general education degree (GED)
Six months related experience and/or training or equivalent education and experience
Must have and maintain a valid driver’s license and clean driving record
Must be able to drive manual transmission
Must be able to speak, read and write Standard English
Must be able to read and comprehend instructions and correspondence
Must be able to write simple correspondence
Must be able to effectively present information in one-on-one and small group situations
Must be able to apply reasoning and understanding to instructions
Must be able to perform basic mathematical operations including addition, subtraction, multiplication and division with American money
Must know 24-hour and military time systems
Must understand rates applicable to time passed

Job Duties

Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers
Acknowledges and greets guests within 30 seconds of arrival to create favorable first and last impressions
Opens all vehicle and hotel doors for guests
Checks in arriving guests and explains vehicle parking and retrieval procedures
Parks and retrieves vehicles while driving slowly and cautiously
Uses proper phone etiquette
Posts up in appropriate areas when not assisting guests or completing other tasks
Conducts an effective room presentation when providing bell services for guests
Assists with the delivery and pick up of items to guest rooms
Assists guests with directions, taxis, reservations and other inquiries
Promotes a teamwork philosophy through leading by example and effective communication skills
Leads the work group in delivering high levels of guest service
Appoints fellow associates to certain routine roles
Issues claim checks to guests after receiving vehicle keys and collects vehicle claim checks before issuing keys
Completes ticket information including key tag, guest folio, and vehicle location, damage surveys and claim check receipt for all vehicles
Ensures staff do not provide lift services but assist only by offering a hand
Checks wheelchairs for safe operation and cleans wheelchairs after use
Protects guest confidentiality and maintains security of customer information
Assists Account Manager in building work schedules and notifies associates of schedule changes
Identifies and collects revenue for all vehicles
Completes accurate cash drop slips and shift reports
Reconciles revenue and tickets at end of shift

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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