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Job Overview
Employment Type
Temporary
Part-time
Hourly
Compensation
Hourly
Range $16.00 - $17.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
telemedicine
401k Retirement Plan
Job Description
Towne Park is a leading hospitality services company dedicated to creating memorable experiences by delivering exceptional service to millions of patients, visitors, and guests across a variety of settings, including hotels and hospitals. The company emphasizes a culture of compassionate service where every staff member plays a critical role in easing the anxiety of patients and their families, crafting memorable moments for guests visiting new cities, and fostering a supportive and collaborative work environment for colleagues. With a strong commitment to delivering smiles and making a positive impact every day, Towne Park provides an engaging workplace where employees can contribute... Show More
Job Requirements
- Minimum age of 18 years
- High school diploma or GED
- Clean criminal background check
- Pass motor vehicle record (MVR) review
- Pass drug screening
- Valid driver’s license with a clean driving record
- Ability to drive manual transmission
- Completion of Wheelchair Safety Training course
- Six months of related experience or equivalent
- Ability to speak, read and write English
- Ability to comprehend simple instructions and correspondence
- Ability to write simple correspondence
- Ability to effectively present information
- Ability to perform basic math operations with American money
- Ability to understand and use 24 hour and military time systems
- Ability to lift up to 100 pounds
- Ability to work weekends
- Ability to work outdoors in extreme weather conditions
Job Qualifications
- High school diploma or general education degree (GED)
- Six months related experience and/or training or equivalent combination of education and experience
- Must be at least 18 years of age
- Must be able to speak, read and write Standard English
- Must be able to read and comprehend simple instructions and correspondence
- Must be able to write simple correspondence
- Must be able to effectively present information in one-on-one and small group situations
- Must be able to apply reasoning and understanding to carry out instructions
- Must have a valid driver’s license and clean driving record
- Must be able to drive manual transmission
- Must complete Wheelchair Safety Training provided by Towne Park
- Knowledge of 24 hour and military time systems
- Must understand applicable parking rates
Job Duties
- Maintain a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers
- Acknowledge and greet guests within 30 seconds of arrival
- Open all vehicle and hotel doors for guests
- Check in arriving guests and explain vehicle parking and retrieval procedures
- Park and retrieve vehicles while driving slowly and cautiously
- Use proper phone etiquette
- Conduct an effective room presentation when providing bell services for guests
- Assist with the delivery and pick up of items to guest rooms
- Assist guests with directions, taxis, reservations and other inquiries
- Maintain detailed knowledge of the client’s facility and local attractions
- Promote teamwork philosophy through leading by example and effective communication
- Lead the work group in delivering high levels of guest service
- Assign coworkers to routine and non-ordinary roles
- Issue claim checks to guests only after receiving vehicle keys
- Collect vehicle claim checks from all guests prior to issuing keys
- Complete ticket information including key tag, guest folio and vehicle location
- Secure all keys on a belt clip or in a locked key box
- Ensure staff do not provide “lift” services, only assistance hand
- Check wheelchairs for safe operation and clean after each use
- Protect guest confidentiality in accordance with HIPAA
- Maintain security of customer financial and identifying information
- Assist Account Manager with building work schedules and calling associates
- Identify and collect revenue for all vehicles
- Complete cash drop slips, envelopes, shift reports and reconcile revenue and tickets at shift end
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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