Job Overview
Employment Type
Temporary
Hourly
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a leading hospitality services company dedicated to delivering exceptional experiences and creating smiles for millions of patients, visitors, and guests across a variety of settings including hospitals, hotels, and other hospitality venues. Established with a commitment to compassionate service, Towne Park stands out in the industry by focusing not only on providing high-quality valet and guest services but also on making a positive impact on every individual they serve. The company prides itself on fostering a culture where every employee feels empowered to create memorable experiences that ease anxiety and enhance satisfaction for guests and clients alike.... Show More
Job Requirements
- High school diploma or general education degree (GED)
- Must be at least 18 years of age
- Must be able to pass a criminal background check, motor vehicle report and drug screening
- Must complete the Wheelchair Safety Training course provided by Towne Park
- Minimum of six months related experience or equivalent combination of education and experience
- Must have and maintain a valid driver's license and a clean driving record
- Ability to drive manual transmission
- Ability to speak, read and write Standard English
- Ability to read and understand simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in person and small groups
- Ability to follow instructions given in written, oral or diagram form
- Basic mathematical skills including addition, subtraction, multiplication and division using American money units
- Ability to understand 24 hour and military time systems
- Ability to understand rate calculations applicable to time passed
Job Qualifications
- High school diploma or general education degree (GED)
- Must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen
- Must complete the Wheelchair Safety Training course provided by Towne Park
- Six (6) months related experience and/or training
- OR equivalent combination of education and experience
- Must have and maintain a valid driver's license and clean driving record
- Must be able to drive manual transmission
- Must be able to speak, read and write Standard English
- Must be able to read and comprehend simple instructions, short correspondence and memos
- Must be able to write simple correspondence
- Must be able to effectively present information in one-on-one and small group situations to guests, clients and associates
- Must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form
- Must be able to add and subtract three digit numbers and to multiply and divide with 10's and 100's
- must be able to perform these operations using units of American money
- Must be able to understand 24 hour and military time systems
- Must be able to clearly understand rates applicable to time passed
Job Duties
- Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers
- Acknowledges and greets guests within 30 seconds of arrival to create favorable first and last impressions
- Opens all vehicle and hotel doors for guests
- checks in arriving guests and explains vehicle parking and retrieval procedures
- parks and retrieves vehicles while driving slowly and cautiously
- Maintains accuracy and composure while under pressure to effectively handle guest complaints and difficult situations
- Uses proper phone etiquette
- posts up in appropriate areas when not assisting guests or completing other tasks
- conducts an effective room presentation when providing bell services for guests
- assists with the delivery and pick up of items to guest rooms
- Assists guests with directions, taxis, reservations and other inquiries
- maintains a detailed knowledge of the client’s facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information
- Promotes a teamwork philosophy through leading by example and effective communication skills
- leads the work group in delivering high levels of guest service
- appoints fellow associates to certain routine roles
- assigns coworkers to non-ordinary roles at the direction of the Account Manager
- reduces staff during the work shift if business conditions dictate, using an approved method
- Issues claim checks to guests only after receiving vehicle keys and collects vehicle claim checks from all guests prior to issuing keys
- completes ticket information including key tag, guest folio, and location of vehicle, damage surveys and claim check receipt for all vehicles taken into the valet system
- Secures all keys on a belt clip or in a locked key box
- Ensures staff are not providing “lift” services to any hotel or hospital guest, only offering a hand for assistance
- checks wheelchairs for safe operation prior to each use and cleans wheelchairs after each use
- protects guest confidentiality in accordance with HIPPA requirements
- maintains the security of customer financial and identifying information
- Assists the Account Manager as needed to build work schedules and makes calls on behalf of the manager to notify fellow associates of schedule changes or openings
- Identifies and collects revenue for all vehicles
- completes accurate cash drop slips and cash drop envelopes
- completes the shift report and other shift paperwork with detail and accuracy
- reconciles revenue and tickets at the end of every shift
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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