Job Overview
Compensation
Type:
Hourly
Rate:
Range $13.50 - $17.75
Work Schedule
Day Shifts
Night Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a leader in providing premier parking management services with a focus on delivering exceptional guest experiences at various hospitality venues including hotels, hospitals, and event centers. The company is dedicated to combining efficiency, professionalism, and hospitality to create seamless and welcoming environments for guests while enhancing operational efficiencies for their clients. Towne Park’s commitment to superior customer service, innovative solutions, and trusted partnerships has established them as a respected name in the parking and guest service industry.
The role of Guest Service Captain at Towne Park is pivotal in shaping the guest experience by ensuring tha... Show More
The role of Guest Service Captain at Towne Park is pivotal in shaping the guest experience by ensuring tha... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of six months related experience or training
- Valid driver’s license with clean driving record
- Ability to drive manual transmission
- Pass criminal background check, MVR and drug screen
- Ability to communicate effectively in English
- Willingness to complete required training such as Wheelchair Safety
- Physical ability to stand, walk, and occasionally lift up to 100 pounds
- Ability to work outdoors in various weather conditions
- Availability to work AM/PM shifts
Job Qualifications
- High school diploma or general education degree (GED)
- Must be at least 18 years of age
- Must be able to pass a criminal background, MVR and drug screen
- Must complete the Wheelchair Safety Training course provided by Towne Park
- Six months related experience or equivalent combination of education and experience
- Must have and maintain a valid driver’s license and clean driving record
- Must be able to drive manual transmission
- Must be able to speak, read and write Standard English
- Must be able to read and comprehend simple instructions, correspondence and memos
- Must be able to write simple correspondence
- Must be able to effectively present information in one-on-one and small group situations
- Must be able to apply reasoning and understanding to carry out instructions
- Must possess basic mathematical skills with money handling and time comprehension
Job Duties
- Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers
- Acknowledges and greets guests within 30 seconds of arrival
- Opens all vehicle and hotel doors for guests
- Checks in arriving guests and explains vehicle parking and retrieval procedures
- Parks and retrieves vehicles safely and cautiously
- Uses proper phone etiquette
- Posts up in appropriate areas when not assisting guests
- Conducts room presentations when providing bell services
- Assists with delivery and pickup of guest items
- Provides guests with directions, taxi services, and reservation assistance
- Maintains detailed knowledge of the client's facility and local area
- Promotes teamwork by leading through example and effective communication
- Assigns coworkers to routine and special roles as directed
- Can reduce staff during a shift as approved
- Issues and collects vehicle claim checks accurately
- Completes ticketing and damage surveys for vehicles
- Secures all keys properly
- Ensures guests only receive hand assistance, not lifts
- Checks and cleans wheelchairs regularly
- Protects guest confidentiality per HIPAA guidelines
- Maintains security of financial and identifying information
- Assists with building work schedules and staff notifications
- Identifies and collects revenue
- Completes cash drop slips and shift reports with accuracy
- Reconciles revenue and tickets at shift end
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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