Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.98
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
free medical insurance
Dental Insurance
Vision Insurance
short-term disability insurance
Life insurance
accident insurance
free meal during shift
Free gaming license renewals
Free uniform dry cleaning services
Shift Differentials
Paid Time Off
Paid holidays
floating holidays
401(k) retirement program
Tuition Reimbursement
Health and wellbeing reimbursements
Team Member Assistance Program
Team member awards and incentives
Flex Spending Accounts
Dependent care spending accounts
Career advancement opportunities
Team member contests and giveaways
Team Member Dining Discounts
Gift shop discounts
Job Description
Nisqually Red Wind Casino is a renowned entertainment and gaming establishment operated by the Nisqually Indian Tribe. Located near Olympia, Washington, the casino offers a vibrant and dynamic environment known for its friendly atmosphere, exceptional customer service, and strong commitment to community values. The Nisqually Red Wind Casino is dedicated to enhancing the economic viability and quality of life for the Nisqually Indian Tribe, its team members, and the surrounding communities. They emphasize integrity, accountability, respect, communication, and teamwork as their core values, making it an excellent workplace for those who thrive in supportive environments and enjoy interacting with diverse... Show More
Job Requirements
- High school diploma or GED certificate
- 6 months of valet attendant experience
- valid driver license with no disqualifying events per NRWC Safe Driver Policy
- ability to provide a driving abstract
- ability to drive standard and automatic vehicles
- ability to pass NRWC pre-employment testing
- ability to work all shifts including weekends and holidays
- ability to obtain Class II gaming license
- basic math and problem solving skills
Job Qualifications
- High school diploma or GED certificate
- clear understanding of basic traffic and driver safety
- excellent guest service skills
- 6 months of valet attendant experience
- ability to drive standard and automatic vehicles
- ability to provide a driving abstract
- valid driver license with no disqualifying events as per NRWC Safe Driver Policy
- basic math and problem solving skills
- ability to pass NRWC pre-employment testing
- ability to work all shifts including weekends and holidays
- ability to obtain a Class II gaming license
- 6 months previous supervisory experience desired
Job Duties
- Provide the highest level of front-door guest service upon guest arrival
- create weekly and monthly team member schedules
- perform annual team member evaluations and coach on future goals
- keep close track of all valet department inventory including valet ticket inventory
- maintain daily shift report for all shifts
- ensure team members are up to date on required trainings in a timely manner
- perform weekly department huddles
- track and monitor team member performance and disciplinary action
- respond promptly and courteously to team member and guest requests or problems in a timely manner
- count and confirm daily team member cash and report tip slips daily
- ensure safe vehicle handling operations in parking and retrieving guest vehicles
- provide guidance and leadership of all valet attendants
- fully inspect and ensure inspection of all vehicles upon arrival noting any present damage
- ensure neat and orderly fashion of all shift reporting documentation and completion of daily end of shift paperwork
- ensure the use of guest's name within the department
- ensure safe and proper handling of guest's keys
- report any safety concerns to the Department Director and Risk and Compliance Manager
- ensure proper protocol in reporting all guest vehicle damage
- ensure the department's proper safekeeping of guest's keys and vehicle
- promote a high degree of safety, teamwork and guest service within the valet department
- ensure compliance with all Casino and department policies and procedures
- review and approve work schedules to ensure adequate coverage
- maintain department logs and consistent communication with Department Manager and Risk and Compliance Manager
- educate guests on any specials, promotions and happenings within the Casino
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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