Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.98
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
short-term disability insurance
Life insurance
accident insurance
Free Meals
Paid Time Off
Paid holidays
floating holidays
401(k) retirement plan
Tuition Reimbursement
Health and wellbeing reimbursements
Employee assistance program
Team member awards
flex spending
Dependent care spending
Career advancement opportunities
Team member discounts
contests and giveaways
Job Description
Nisqually Red Wind Casino is a renowned casino and entertainment venue located in the heart of the Nisqually Indian Tribe's reservation. It serves as a prominent destination for gaming, dining, and entertainment, attracting both local residents and visitors from surrounding communities. The casino is dedicated to providing exceptional guest experiences while bolstering the economic vitality and quality of life for the Nisqually Indian Tribe and its neighboring areas. Known for its vibrant atmosphere and commitment to excellent customer service, Nisqually Red Wind Casino offers a range of employment opportunities for individuals looking to contribute to a dynamic team environment. The... Show More
Job Requirements
- High school diploma or GED certificate
- six months of valet attendant experience
- valid driver license
- ability to drive standard and automatic vehicles
- provide a driving abstract
- clear understanding of basic traffic and driver safety
- ability to pass pre-employment testing
- ability to work all shifts including weekends and holidays
- ability to obtain a Class II gaming license
- basic math and problem solving skills
- ability to stand or run for a full shift
- ability to work outdoors in various weather conditions including extreme temperatures
Job Qualifications
- High school diploma or GED certificate
- clear understanding of basic traffic and driver safety
- excellent guest service skills
- six months of valet attendant experience
- ability to drive standard and automatic vehicles
- ability to provide a driving abstract
- must have a valid driver license with no disqualifying events as per NRWC Safe Driver Policy
- basic math and problem solving skills
- ability to pass NRWC pre-employment testing
- ability to work all shifts including weekends and holidays
- ability to obtain a Class II gaming license
- six months previous supervisory experience preferred
Job Duties
- Provide the highest level of front-door guest service upon guest arrival including smiling, opening vehicle doors, and introductions
- create weekly and monthly team member schedules
- perform annual team member evaluations and coach on future goals
- keep close track of all valet department inventory including valet ticket inventory
- maintain daily shift reports for all shifts
- ensure team members are up to date on required trainings in a timely manner
- perform weekly department huddles
- track and monitor team member performance and disciplinary action
- respond promptly and courteously to team member and guest requests or problems in accordance with department and Casino guest service standards
- count and confirm daily team member cash and report tip slips daily
- ensure safe vehicle handling operations in parking and retrieving guest vehicles
- provide guidance and leadership of all Valet Attendants
- fully inspect all vehicles upon arrival noting the claim ticket with any present damage
- ensure neat and orderly completion of all shift reporting documentation and daily end of shift paperwork
- ensure the use of guest names within the department
- ensure safe and proper handling of guest keys
- report any safety concerns to the Department Director and Risk and Compliance Manager
- ensure proper protocol in reporting all guest vehicle damage
- ensure proper safekeeping of guest keys and vehicles
- promote and encourage safety, teamwork and guest service within the valet department
- ensure compliance with Casino and department policies and procedures
- review and approve work schedules to ensure adequate coverage during hours of operation
- maintain department logs and consistent communication with Department Manager and Risk and Compliance Manager
- educate guests on specials, promotions and other happenings within the Casino
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: