Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
short-term disability insurance
Life insurance
accident insurance
free meal
Uniform cleaning
Shift Differential
Paid Time Off
Paid holidays
floating holidays
401(k) retirement plan
Tuition Reimbursement
Health Reimbursement
Employee assistance program
awards and incentives
flexible spending
Dependent care spending
career advancement
contests and giveaways
Dining Discounts
Gift shop discounts
Job Description
Nisqually Red Wind Casino is a prominent entertainment and gaming destination located in Olympia, Washington. Owned and operated by the Nisqually Indian Tribe, the casino is dedicated to creating incredible experiences for guests while fostering economic growth and community well-being. The Nisqually Red Wind Casino combines traditional values with modern amenities to provide a vibrant atmosphere where guests can enjoy gaming, dining, and entertainment. Its commitment to integrity, communication, accountability, respect, and teamwork highlights the casino’s core values and mission to enhance the quality of life for the Tribe members, employees, and surrounding communities.
The Valet Supervisor role at ... Show More
The Valet Supervisor role at ... Show More
Job Requirements
- High school diploma or GED certificate
- Six months of valet attendant experience
- Must have a valid driver license
- Driver’s abstract must not contain any disqualifying events
- Ability to drive standard and automatic vehicles
- Ability to pass NRWC pre-employment testing
- Ability to work all shifts including weekends and holidays
- Ability to obtain a Class II gaming license
- Basic math and problem solving skills
Job Qualifications
- High school diploma or GED certificate
- Clear understanding of basic traffic and driver safety
- Excellent guest service
- Six months of valet attendant experience
- Ability to drive standard and automatic vehicles
- Provide a driving abstract
- Must have a valid driver license and driver’s abstract must not contain any disqualifying events per the NRWC safe driver policy
- Basic math and problem solving skills
- Ability to pass NRWC pre-employment testing
- Ability to work all shifts including weekends and holidays
- Ability to obtain a Class II gaming license
- Six months previous supervisory experience (desired)
Job Duties
- Provide the highest level of front-door guest service upon guest arrival (smile, open vehicle door, introductions)
- Create weekly/monthly team member schedules
- Perform annual team member evaluations and coach on future goals
- Keep close track of all Valet department inventory, including valet ticket inventory
- Maintain daily shift report for all shifts
- Ensure team members are up to date on required trainings in a timely manner
- Perform weekly department huddles
- Track and monitor team member performance/disciplinary action
- Respond promptly and courteously to team member and guest requests or problems in a timely manner, keeping in accordance with department and Casino guest service standards
- Count and confirm daily team member cash and report tip slips on a daily basis
- Ensure safe vehicle handling operations in parking and retrieving guest vehicles
- Provide guidance and leadership of all Valet Attendants
- Fully inspect (and ensure inspection of) all vehicles upon arrival, notating the claim ticket with any present damage
- Ensure neat and orderly fashion of all shift reporting documentation and completion of daily end of shift paperwork
- Ensure the department’s use of guest name
- Ensure safe and proper handling of guest’s keys
- Be aware of and report any safety concerns to the Department Director and Risk & Compliance Manager
- Ensure proper protocol (as outlined in the department manual) in reporting of all guest vehicle damage
- Ensure the department’s proper safekeeping of guest’s keys and vehicle
- Provide, promote and encourage a high degree of safety, teamwork and guest service within the valet department
- Ensure compliance with all Casino and department policies and procedures as outlined in company internal controls and the Valet Department Manual
- Review and approve work schedules to ensure adequate coverage during hours of operation
- Maintain department logs and consistent communication with Department Manager and Risk & Compliance Manager
- Educate guests on any specials, promotions and other happenings within the Casino
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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