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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $14.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Tips
Career development opportunities
Diversity and inclusion initiatives
Job Description
Hollywood Casino Aurora is a prominent member of the gaming and entertainment industry, recognized for delivering premier casino experiences along with integrated entertainment and sports content. As part of a larger group operating 43 destinations across North America, Hollywood Casino Aurora brings an energetic, diverse, and dynamic environment to its guests and employees alike. The company is well-regarded not only for its robust gaming offerings but also for its commitment to values such as diversity, sustainability, and community engagement. With a strong focus on providing first-class guest experiences, Hollywood Casino Aurora supports career growth, teamwork, and continuous development, making it... Show More
Job Requirements
- High school diploma or equivalent required
- valid driver’s license with ability to meet company driving requirements
- previous valet experience required
- supervisory experience preferred
- knowledge of parking regulations, traffic safety, and guest service standards
- ability to work flexible hours including evenings, weekends, and holidays
- strong team management skills
- excellent customer service and communication abilities
- ability to operate vehicles safely and efficiently
- problem-solving and conflict resolution skills
- professional appearance and demeanor
- ability to work in a fast-paced, high-volume environment
- frequent standing, walking, and running
- exposure to outdoor weather conditions, traffic, and moving vehicles
- repetitive movement including bending, reaching, and climbing in/out of vehicles
Job Qualifications
- High school diploma or equivalent
- valid driver’s license with ability to meet company driving requirements
- previous valet experience
- supervisory experience preferred
- knowledge of parking regulations, traffic safety, and guest service standards
- strong team management skills
- excellent customer service and communication abilities
- ability to operate vehicles safely and efficiently
- problem-solving and conflict resolution skills
- professional appearance and demeanor
- ability to work in a fast-paced, high-volume environment
Job Duties
- Supervise valet team members during assigned shifts
- coordinate vehicle parking, retrieval, and guest service to ensure smooth operations
- train and mentor valet team members on service standards, safety procedures, and company policies
- ensure valet tickets and records are accurately managed and reconciled
- monitor vehicle staging areas, keys, and parking lots to maintain safety and organization
- handle guest inquiries, requests, and complaints professionally and promptly
- communicate effectively with management and other departments regarding valet operations
- conduct visual inspections of vehicles and report pre-existing damage
- assist in scheduling and assigning valet team members to meet operational needs
- maintain cleanliness and appearance of valet staging areas, entrances, and parking lots
- follow all safety, security, and traffic control procedures
- support other guest services duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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