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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $14.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Tips
Career Development
Job Description
Hollywood Casino Aurora is a premier destination in the gaming and entertainment industry, known for delivering dynamic experiences through its integrated entertainment, sports content, and casino gaming offerings. Part of a growing network that spans 43 destinations across North America, it operates with a strong focus on innovation and sustainability. The casino is affiliated with theScore Bet Sportsbook and Casino, offering online sports betting and iCasino experiences, which place it at the forefront of modern gaming technology and player engagement. Hollywood Casino Aurora emphasizes a work environment that values diversity, inclusivity, and community impact, aligning its growth with environmental stewardship... Show More
Job Requirements
- high school diploma or equivalent
- valid driver's license with the ability to meet company driving requirements
- previous valet experience
- supervisory experience preferred
- knowledge of parking regulations, traffic safety, and guest service standards
- ability to work flexible hours, including evenings, weekends, and holidays
- strong team management skills
- excellent customer service and communication abilities
- ability to operate vehicles safely and efficiently
- problem-solving and conflict resolution skills
- professional appearance and demeanor
- ability to work in a fast-paced, high-volume environment
- frequent standing, walking, and running
- exposure to outdoor weather conditions, traffic, and moving vehicles
- repetitive movement, including bending, reaching, and climbing in/out of vehicles
Job Qualifications
- high school diploma or equivalent
- valid driver’s license with the ability to meet company driving requirements
- previous valet experience
- supervisory experience preferred
- knowledge of parking regulations, traffic safety, and guest service standards
- strong team management skills
- excellent customer service and communication abilities
- ability to operate vehicles safely and efficiently
- problem-solving and conflict resolution skills
- professional appearance and demeanor
Job Duties
- supervise valet team members during assigned shifts
- coordinate vehicle parking, retrieval, and guest service to ensure smooth operations
- train and mentor valet team members on service standards, safety procedures, and company policies
- ensure valet tickets and records are accurately managed and reconciled
- monitor vehicle staging areas, keys, and parking lots to maintain safety and organization
- handle guest inquiries, requests, and complaints professionally and promptly
- communicate effectively with management and other departments regarding valet operations
- conduct visual inspections of vehicles and report pre-existing damage
- assist in scheduling and assigning valet team members to meet operational needs
- maintain cleanliness and appearance of valet staging areas, entrances, and parking lots
- follow all safety, security, and traffic control procedures
- support other guest services duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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