Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $32.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
flexible spending accounts
401(k) with Company Match
Discretionary profit sharing
Paid Time Off
Paid holidays
Wine discounts
Merchandise discounts
Tuition Reimbursement
Gym discounts
Job Description
Delicato Family Wines is a prominent and respected name in the wine industry, known for its dedication to producing quality wines and fostering a strong company culture that emphasizes high moral standards, innovation, continuous evolution, and sustainable relationships. As a leading wine producer, Delicato Family Wines operates several tasting rooms, including the facility located in Manteca, California, where a strong focus is placed on providing exceptional customer experiences that celebrate the art of winemaking. The company is committed to creating a positive and supportive environment for both customers and employees, ensuring that everyone who visits or works at the tasting... Show More
Job Requirements
- High school diploma or equivalent
- minimum three years of customer service experience
- 21 years of age or older
- Responsible Beverage Service certificate required and paid for upon hire
- ability to work evenings, weekends and holidays
- knowledge of wine, food and pairings
- effective communication and team collaboration skills
- proficiency in retail software and Microsoft Office Suite
- strong problem-solving skills
- professional appearance
- maintain safety standards
- ability to handle customer concerns confidentially and objectively
Job Qualifications
- High school diploma or equivalent
- three or more years of customer service experience
- experience in a wine tasting environment preferred
- must be 21 years of age to pour, serve and taste wine
- must possess Responsible Beverage Service certificate or be willing to obtain upon hire
- able to work evenings, weekends and holidays
- in-depth knowledge of wine, food and pairings
- capable of establishing and maintaining effective working relationships in a team environment
- proven ability to communicate effectively and provide exceptional customer service
- maintains professional appearance and demeanor
- flexible and enthusiastic in meeting changing priorities
- strong problem-solving skills in fast-paced environments
- proficient with retail software and Microsoft Office Suite
- basic business math skills
Job Duties
- Provides hands-on support, assigns daily tasks, ensures employees have proper tools and equipment, and monitors output
- leads in a constructive manner by example, demonstrating and encouraging a strong work ethic and fostering an environment of trust and respect
- guides team in proper use of assets and resources to avoid waste and ensure cost-effective operations
- ensures clear communication amongst the team and follows-up on assignments to ensure accuracy and completeness
- informs supervisor of staffing needs
- ensures employees conduct themselves safely and keeps work areas clean to prevent hazards, immediately reporting safety concerns
- supports change initiatives and company decisions effectively
- communicates closely with supervisor regarding employee issues confidentially
- maintains company and regulatory compliance during operations, assigns and monitors breaks and provides backup relief
- provides timely feedback to employees and informs supervisor of team performance, training needs, and recognition
- coordinates with leadership on winery-wide issues
- handles customer concerns objectively and confidentially, reporting issues to department head
- orders wines, merchandise and supplies with leadership input
- opens and closes tasting room as needed
- updates tasting room bar menu and point of sale materials
- performs tasting room hosting responsibilities including greeting visitors, pouring wines, describing wine and winemaking techniques, answering questions
- suggests and sells wine and non-wine products
- handles POS transactions including operating cash register, processing returns and discounts
- provides direction to tasting room team to increase productivity when manager is away
- performs additional duties as assigned by manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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