Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $27.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
wellness programs
Professional Development
Job Description
Alyeska Nordic Spa is an exceptional wellness destination located on the grounds of the renowned Alyeska Resort. Known for its unique indoor-outdoor spa experience, Alyeska Nordic Spa provides guests with a holistic approach to relaxation and wellness where they can connect with nature, themselves, and others in a natural and inclusive environment. This spa experience is distinctively crafted to cater to each individual guest’s desires and needs, promoting a concept of 'wellness redefined.' The facility emphasizes a serene ambiance complemented by treatments, retail offerings, and a community atmosphere where guests can truly unwind without restrictions. As part of the broader... Show More
Job Requirements
- Leadership experience within the hospitality or spa industry preferred
- Experience in spa, hospitality, guest service, and/or retail sales preferred
- Must be highly self-motivated
- Possess passion and natural inclination for guest service and health and wellness
- Must have excellent communication skills both written and verbal
- Must possess professional presentation
- Must possess compassion for people
- Must have strong interpersonal and problem-solving skills with ability to work independently as well as cohesively as part of the team
- Must be highly organized and able to work well under pressure in a fast-paced environment and able to complete many diverse tasks concurrently
- Must have excellent time management skills
- Computer literacy and previous reservation software and POS experience preferred
- Ability to focus on attention to detail, remaining professional and courteous at all times
Job Qualifications
- Leadership experience within the hospitality or spa industry preferred
- Experience in spa, hospitality, guest service, and/or retail sales preferred
- Highly self-motivated
- Passion and natural inclination for guest service and health and wellness
- Excellent communication skills both written and verbal
- Professional presentation
- Compassion for people
- Strong interpersonal and problem-solving skills
- Ability to work independently and as part of a team
- Highly organized and able to work well under pressure
- Excellent time management skills
- Computer literacy and previous reservation software and POS experience preferred
- Strong attention to detail
- Professional and courteous demeanor at all times
Job Duties
- Represent Alyeska Nordic Spa with the highest level of service excellence and be knowledgeable of facility, treatment, and retail offerings
- Strictly enforce the privacy and confidentiality of all guest information
- Direct and lead the day-to-day front of house operations, ensuring daily tasks are assigned and checklists are completed
- Act as a Spa Concierge and lead the team when required
- Monitor and maintain the physical environment, ensuring cleanliness and organization
- Demonstrate pride in work by creating positive energy, teamwork, excitement, and fun
- Manage any incidents that may occur on shift and escalate to a manager or supervisor if necessary
- Acknowledge all guests, anticipate their needs, and respond promptly
- Effectively handle guest comments and feedback, identifying and resolving concerns
- Communicate with all departments within Alyeska Nordic Spa to ensure efficient operations
- Adhere to all company policies, procedures, and standards
- Champion excellent guest interactions and act as an example for all Concierge members
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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