Lead Service Technician

Overland Park, KS, USA|Travel, Onsite

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Range $18.75 - $26.00
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Work Schedule

Standard Hours
On-call
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Benefits

Company provided vehicle
Power tools
Equipment
401k
full benefit package
Training opportunities
Paid Time Off

Job Description

South Western Communications (SWC) is a trusted provider specializing in communication, physical security, and life safety solutions tailored to meet the needs of healthcare, education, detention, and commercial sectors. Recognized for delivering best-in-class integrated systems, SWC employs a consultative approach that starts with an in-depth needs analysis to effectively align technology solutions with the mission-critical processes of its diverse client base. With a commitment to customer satisfaction and flawless system integration, SWC continuously researches and selects top-tier products to ensure every solution is not only practical but designed with customer goals as the priority. This dedication to excellence extends beyond... Show More

Job Requirements

  • Must have valid driver's license and clean driving record
  • Must submit to and pass pre-employment drug screen and random drug screens
  • Must have extensive experience in installation, programming and troubleshooting of electronic systems
  • Basic knowledge of fire alarm systems
  • Must have clear and effective oral and written communication skills
  • Must have advanced knowledge to read and interpret architectural, electrical, and mechanical drawings
  • Must be able to pull and suspend wire according to code
  • Must understand electrical, security, and safety codes
  • Must be able to safely use hand and power tools
  • Must effectively communicate with supervisors to address field problems

Job Qualifications

  • Experience with several security and communication brands such as Bi-amp, DSC/Tyco, Rauland, Interlogic, Honeywell, EST/Edwards, Exacq, S2, Speco, Avigilon, Acti, Ubiquity, Brivo, Hanwha, Axis, Bosch, AV/Costar, HID, AMAG-Symmetry, Entraguard/Kerri, Securitron, Altronix, AiPhone, AWID, DETEX, RCI, HES, Locknetics, Dortronics, Potter, Schlage, Von Durprin
  • 5+ years of experience with access control, CCTV, burglar alarms, overhead paging or nurse call systems
  • Basic knowledge of fire alarm systems
  • General networking and PC skills
  • Multiple manufacturer certifications

Job Duties

  • Performs all duties with honesty, integrity, and the pursuit of excellence
  • Provides timely and efficient support to clients and their representatives
  • Provides on-site support and troubleshooting on nurse call, paging systems, access control, CCTV, burglar systems and fire alarm systems
  • Performs on-site repairs when possible
  • Advises customers on upgrade needs and options when necessary
  • Provides training for clients and end users when necessary
  • Assists installation division with programming and installation when necessary
  • Performs upgrades and alarm takeovers as needed
  • Communicates effectively with Service Manager and support staff by submitting all necessary documentation on service tickets
  • Maintains an accurate inventory of service parts on company provided vehicle
  • Maintains working knowledge of systems the company installs
  • adapts to and learns new systems as technology advances
  • Takes part in on-call rotation for emergency after-hours service
  • May assist in other divisions when called upon
  • Attends scheduled company meetings and training classes
  • Occasionally travels to job sites over 2 hours away requiring overnight stays

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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