Lead Service Technician

Olathe, KS, USA|Travel, Onsite

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Range $18.75 - $26.00
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Work Schedule

On-call
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Benefits

Company provided vehicle
Power tools
Equipment as needed
401k
full benefit package
Training opportunities
Paid Time Off

Job Description

South Western Communications, also known as SWC, is a reputable provider specializing in communication, physical security, and life safety solutions. Serving key sectors such as Healthcare, Education, Detention, and Commercial industries, SWC stands out as a trusted source committed to delivering products and services that align precisely with client needs. The company adopts a consultative approach by conducting in-depth needs analyses that help customers meet their mission-critical processes efficiently. By continuously researching and selecting best-in-class product offerings, SWC ensures integrated systems solutions that guarantee customer satisfaction and seamless operational integration. This dedication to excellence is the cornerstone of SWC’s company... Show More

Job Requirements

  • Must have valid driver's license and clean driving record
  • Must submit to and pass pre-employment drug screen and random drug screens
  • Must have extensive experience in the installation, programming and troubleshooting of electronic systems
  • Common basic knowledge of Fire Alarm System
  • Must have clear and effective oral and written communication skills
  • Must have advanced knowledge of how to read and interpret architectural, electrical, and mechanical drawings
  • Must be able to pull and suspend wire according to code
  • Must have a clear understanding of electrical, security, and safety codes
  • Must be able to safely use hand and power tools
  • Must be able to effectively communicate with supervisors to address problems that may arise in the field

Job Qualifications

  • Experience with several of the following brands: Bi-amp, DSC/Tyco, Rauland or other Nurse Call Systems, Interlogic, Honeywell, EST/Edwards, Exacq, S2, Speco, Avigilon, Acti, Ubiquity, Brivo, Hanwha, Axis, Bosch, AV/Costar, HID, AMAG-Symmetry, Entraguard/Kerri, Securitron, Altronix, AiPhone, AWID, DETEX, RCI, HES, Locknetics, Dortronics, Potter, Schlage, Von Durprin
  • 5+ years of experience with access control, CCTV, and burglar alarms, overhead paging or a nurse call system
  • Fire Alarm system basics
  • General networking and PC skills
  • Multiple manufacturer certifications

Job Duties

  • Performs all duties with honesty, integrity, and the pursuit of excellence
  • Provides timely and efficient support to clients and their representatives
  • Provides on-site support and troubleshooting on a variety of Nurse call, Paging Systems, access control, CCTV, and burglar systems and Fire Alarm System
  • Performs on-site repairs when possible
  • Advises customers on upgrade needs and options when necessary
  • Provides training for clients and end users when necessary
  • Assists installation division with programming and installation when necessary
  • Performs upgrades and alarm takeovers as needed
  • Communicates effectively with Service Manager and support staff by submitting all necessary documentation on service tickets
  • Maintains an accurate inventory of service parts on company provided vehicle
  • Maintains working knowledge of systems the company installs
  • adapts to and learns new systems as technology advances
  • Agrees to be a lifetime learner
  • Takes part in on-call rotation for emergency after-hours service
  • From time to time may be called upon to assist in other divisions
  • Attends scheduled company meetings
  • Attends training classes held either onsite or offsite as required
  • Occasionally travels to job sites over 2 hours away that require overnight stays

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

OysterLink connects hospitality businesses with candidates.

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