Lead Service Attendant - On Board Services Customer Service - 90342908 - Miami
Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
wellness programs
flexible spending accounts
401k Retirement Plan
Life insurance
Paid Time Off
Education Reimbursement
Public Service Loan Forgiveness eligibility
Railroad Retirement sickness and retirement benefits
rail pass privileges
Job Description
Amtrak is America’s national passenger railroad service, connecting communities and businesses across the United States through a vast and reliable network of train transportation. As a major employer with over 20,000 dedicated and diverse professionals, Amtrak plays a critical role in moving America’s workforce toward the future. The company is committed to ensuring the safety of its passengers, employees, and the general public while maintaining efficient and customer-focused service. Amtrak’s culture is built on core values such as ‘Do the Right Thing,’ ‘Excel Together,’ and ‘Put Customers First.’ Employees are expected to embody core capabilities like building trust, accountability, effective... Show More
Job Requirements
- high school diploma or GED required
- must be 21 years of age
- must have some experience in a customer service or similar public contact role
- must have satisfactory attendance and safe work record
- be able to lift 50lbs
- be able to work while standing for long periods of time
- be able to work a variety of hours and days off including up to six to eight days away from home crew base
- demonstrate a friendly, outgoing, and courteous disposition
- must have prior satisfactory work performance
Job Qualifications
- must have some experience in a customer service or similar public contact role exhibiting responsibility, initiative, physical coordination, problem-solving, creativity, and leadership characteristics
- work experience must demonstrate strong, clear and effective verbal communication and interpersonal skills, professionalism, and a customer-friendly demeanor
- must have satisfactory attendance and safe work record
- high school diploma or GED required
- must be 21 years of age
- demonstrate a friendly, outgoing, and courteous disposition
- must have prior satisfactory work performance
- prior experience working in a team service environment preferred
- some experience in a food/beverage environment, restaurant, travel, and/or hospitality industries preferred
- must have excellent verbal and written communication skills
Job Duties
- works in a fast-paced environment onboard trains
- coordinates work and supervises a team of food and wait staff responsible for the provision of food and beverage service to Amtrak passengers
- maintains cleanliness of rail car interior ensuring compliance with FDA and Amtrak Service Standards requirements
- functions independently while simultaneously supporting the service staff
- utilizes superior interpersonal skills to communicate clearly and effectively with passengers and crew to ensure employee and customer satisfaction in both ideal and off-schedule conditions
- responsible for safe practices and meeting sanitation standards during all segments of service from loading, stocking, preparing, serving, clean-up, and end of trip close outs
- responsible for the security, sale, safe handling and accounting of food and beverage products
- strictly complies with cash and credit transaction handling procedures and protects Amtrak funds
- adheres to uniform and grooming requirements
- prepares associated paperwork
- utilizes a cash register or similar point of sale device and follows established accounting procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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