Lead Service Attendant - OBS Trainee UNIVERSAL - 90343013 - Seattle
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
vision plan
wellness programs
flexible spending accounts
401k Retirement Plan
Life insurance
Paid Time Off
Education Reimbursement
Public Service Loan Forgiveness eligibility
Railroad Retirement sickness and retirement benefits
rail pass privileges
Job Description
Amtrak is the leading passenger rail service provider in the United States, committed to connecting businesses and communities across the country. With a workforce of over 20,000 diverse and energetic professionals, Amtrak operates in a dynamic, fast-paced environment that prioritizes safety, customer service, and operational excellence. As a federally recognized entity, Amtrak offers a unique blend of historic significance and forward-focused innovation, making it not just a transportation service but a vital part of the national infrastructure and economy. The company values 'Do the Right Thing, Excel Together, and Put Customers First,' and its employees embody core capabilities such as... Show More
Job Requirements
- Must have some experience in a customer service or similar public contact role exhibiting responsibility, initiative, physical coordination, problem-solving, creativity, and leadership characteristics
- work experience must demonstrate strong, clear and effective verbal communication and interpersonal skills, professionalism, and a customer-friendly demeanor
- must have satisfactory attendance and safe work record
- high school diploma or GED required
- must be at least 21 years of age upon completion of classroom training due to service of alcoholic beverages
- be able to lift 50lbs
- be able to work while standing for long periods of time
- be able to work a variety of hours and days off, including up to six to eight days away from home crew base
- demonstrate a friendly, outgoing, and courteous disposition
- must have prior satisfactory work performance
Job Qualifications
- Some experience in a customer service or similar public contact role exhibiting responsibility, initiative, physical coordination, problem-solving, creativity, and leadership characteristics
- work experience demonstrating strong, clear and effective verbal communication and interpersonal skills, professionalism, and a customer-friendly demeanor
- must have satisfactory attendance and safe work record
- high school diploma or GED required
- must be at least 21 years of age upon completion of classroom training due to service of alcoholic beverages
- demonstrate a friendly, outgoing, and courteous disposition
- must have prior satisfactory work performance
- prior experience working in a team service environment preferred
- some experience in a food/beverage environment, restaurant, travel, and/or hospitality industries preferred
- excellent verbal and written communication skills
Job Duties
- Works in a fast-paced environment onboard trains
- coordinates work and supervises a team of food and wait staff responsible for the provision of food and beverage service to Amtrak passengers
- maintains cleanliness of rail car interior ensuring compliance with FDA and Amtrak Service Standards requirements
- functions independently while simultaneously supporting the service staff
- utilizes superior interpersonal skills to communicate clearly and effectively with passengers and crew to ensure employee and customer satisfaction in both ideal and off-schedule conditions
- responsible for safe practices and meeting sanitation standards during all segments of service from loading, stocking, preparing, serving, clean-up, and end of trip close outs
- responsible for the security, sale, safe handling and accounting of food and beverage products
- strictly complies with cash and credit transaction handling procedures and protects Amtrak funds
- adheres to uniform and grooming requirements
- prepares associated paperwork
- utilizes a cash register or similar point of sale device and follows established accounting procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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