Lead Room Attendant
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $14.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
Prairie Band Casino & Resort is a vibrant hospitality establishment known for its commitment to providing exceptional guest experiences through top-tier accommodations and services. Nestled in a dynamic environment, the resort offers guests a welcoming atmosphere complete with a blend of comfort, luxury, and entertainment. The resort prides itself on maintaining high standards in all aspects of its operations, ensuring that every guest feels valued and well cared for. As a prominent employer in the region, Prairie Band Casino & Resort is dedicated to fostering a professional and inclusive workplace that supports employee growth and delivers outstanding services to guests.Show More
Job Requirements
- High school diploma or GED
- Available to work required schedule which may include nights, weekends, holidays, and extended hours as needed
- Strong leadership and organizational skills
- Professional appearance as outlined in the Prairie Band Casino & Resort team member handbook
- Strong verbal and written communication skills
- Must be able to read, write, speak, and understand English, bi-lingual a plus
- A record of satisfactory performance and reliability in all prior and current employment
Job Qualifications
- High school diploma or GED
- Strong leadership and organizational skills
- Professional appearance as outlined in the Prairie Band Casino & Resort team member handbook
- Strong verbal and written communication skills
- Must be able to read, write, speak, and understand English, bi-lingual a plus
- A record of satisfactory performance and reliability in all prior and current employment
- 2 years previous hotel housekeeping experience preferred
Job Duties
- Assists with overseeing housekeeping operations
- Provides training for new room attendants and plays an active role in their continued development
- Keeps housekeeping supervisors informed of personnel pace, team member attendance, and any unusual personnel circumstances
- Follows established inspection policies and procedures
- Oversees housekeeping operations in the absence of a housekeeping supervisor
- Handles special requests in a manner that ensures guest satisfaction
- Establishes and maintains rapport cross departmentally
- Responsible for ensuring each guest room meets established room standards to achieve guest satisfaction
- Ensures guest rooms are properly secured prior to occupancy and upon entering and leaving an occupied room
- Assists, monitors performance and ensures the completion of housekeeping and laundry tasks assigned to room attendants and laundry attendants on shift while maintaining quality and cleanliness standards set forth by the department
- Provides operational support for housekeeping and laundry staff on shift in the absence of a housekeeping supervisor
- Assumes the duties of room attendant, laundry attendant, rooms control coordinator, and/or house person as needed or requested
- Accountable for follow up with department walk throughs, and assignment of special cleaning projects as needed
- Ensures proper training and requires team members to maintain and enhance a safe, secure and comfortable environment for our guests and team members
- Must meet attendance guidelines as outlined in the Prairie Band Casino & Resort team member handbook
- Adheres to regulatory, departmental and company policies in an ethical manner and encourages others to do the same
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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