Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $10.00 - $19.00
Work Schedule
Day Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
employee discount
Training opportunities
Career Development
Job Description
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With a distinguished 30-year history as an innovator in the hospitality industry, Highgate offers expert guidance through all stages of the property cycle, including planning, development, recapitalization, and disposition. The company has a robust track record of success in creating a diverse portfolio that includes bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts. Highgate’s properties are known for contemporary programming... Show More
Job Requirements
- Minimum 21 years of age to serve alcoholic beverages
- can walk and stand for up to 8 hours
- move, lift, carry, push, pull, and place objects weighing less than or equal to 60 pounds without assistance
- has current TIPs and ABRA certifications or the ability to acquire required certifications within 60 days of employment
- 1 year(s) experience as a bartender in a fast paced, high-volume establishment
- proficient command of the English language
- excellent communication skills both written and verbal
- provide outstanding memorable customer service and maintain a professional demeanor
- knowledgeable of credit card and cash handling procedures, accurate tip-out sheets, and calculating bill amounts
Job Qualifications
- Minimum 21 years of age to serve alcoholic beverages
- current TIPs and ABRA certifications or ability to acquire required certifications within 60 days of employment
- 1 year(s) experience as a bartender in a fast paced, high-volume establishment
- proficient command of the English language
- excellent communication skills both written and verbal
- provide outstanding memorable customer service and maintain a professional demeanor
- knowledgeable of credit card and cash handling procedures, accurate tip-out sheets, and calculating bill amounts
Job Duties
- Welcome and acknowledge all guests according to company standards and anticipate and address guests' service needs
- take orders, prepare, and serve food, alcoholic, and non-alcoholic beverages to guests courteously and efficiently according to hotel specifications
- check in with guests to ensure satisfaction with each food course and/or beverages as well as handle guest complaints professionally
- consistently follow proper protocols for handling intoxicated or disruptive guests including proper documentation and filing of incident according to ABRA/local laws
- maintain stock and supplies, assist in monthly inventory and ordering
- set up bar and bar area according to outlet’s standards, ensuring bars are well-stocked
- ensure bar and restaurant area are organized and clean throughout the day
- possess knowledge of all specialty cocktail ingredients, garnishes, and recipes and answer questions from guests and colleagues regarding menu and drinks
- take lead in creating and setting up house cocktails that are balanced, innovative, and cost effective
- participate and lead updated training for beverages and beverage service standards for new hires and refresher trainings ensuring all colleagues follow standards of service
- communicate and work closely with the kitchen regarding menu questions, wait times, orders, and product availability
- experience and knowledge on restaurant POS systems at time of order – ALOHA preferred
- complete closing duties
- perform other reasonable job duties as requested by supervisors or managers
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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