Lead Residential Concierge - 1st Shift Full Time- 7AM-3PM $22hr- (West Loop)
Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $22.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Training and Development
Employee support programs
Job Description
MFort Security Services is a trusted provider of contract security services based in Chicago, Illinois. Established with a mission to deliver high-quality, client-focused service, the company prides itself on building lasting partnerships through reliability and excellence. MFort Security Services has cultivated a reputation for employing experienced, professional, and friendly security staff who embody the company’s commitment to safety, professionalism, and service quality. The leadership team brings deep industry knowledge and dedicates itself to exceeding expectations in every client engagement, reinforcing MFort’s standing as a leader in the security services industry. The organization invests heavily in its employees by providing ongoing... Show More
Job Requirements
- Must be at least 18 years of age
- High school diploma or GED required
- Valid Illinois PERC card and 20-hour security training certificate or ability to obtain
- Minimum 2 years of residential concierge or front desk leadership experience
- Strong leadership skills
- Excellent customer service skills
- Effective communication skills
- Comfortable with administrative tasks
- Ability to multitask and work under pressure
- Physical ability to stand and walk for long periods
- Pass a drug screening and background check
Job Qualifications
- Must be at least 18 years of age
- High school diploma or GED required
- Must have a valid Illinois PERC card and 20-hour security training certificate or ability to obtain
- Minimum 2 years of residential concierge or front desk leadership experience
- Strong leadership, customer service, and communication skills
- Comfortable with administrative tasks including email correspondence and documentation
- Ability to multitask, remain composed under pressure, and independently manage responsibilities
- Capable of standing and walking for extended periods
- Must pass a drug screening and background check
Job Duties
- Lead and set an example for the concierge team in professionalism, customer service, and performance
- Greet all residents, guests, and visitors warmly and maintain a welcoming lobby environment
- Work closely with the client and leasing office to understand daily activities, appointments, and visitor schedules
- Own the lobby by staying informed of who is arriving, expected guests, and client-related appointments
- Oversee front desk operations including visitor management, access control, and package handling
- Conduct routine property rounds and respond promptly to safety or security concerns
- Handle administrative tasks such as emails, logging information, and filing as required
- Communicate effectively with clients, residents, MFort supervisors, and team members
- Enforce company policies, site post orders, and standard operating procedures
- Perform other duties as assigned by site management or MFort leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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