Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.75
Work Schedule
Standard Hours
Benefits
401k
Annual evaluations
Dental Insurance
Disability insurance
electronic documentation
employee appreciation events
Health Insurance
Life insurance
Modified comp
Paid Time Off
Vision Insurance
Job Description
The hiring facility is a professional healthcare or residential care establishment dedicated to providing comprehensive and compassionate services to its residents. This establishment is known for maintaining high standards in customer service, compliance with federal and state regulations, and fostering a supportive and efficient environment. The organization places a significant emphasis on compliance, quality assurance, and ensuring that both residents and staff benefit from clear communication and well-coordinated administrative processes. With a commitment to excellence, this facility strives to support its community through a well-trained, empathetic, and efficient workforce. The employment type is full-time, focused on a critical front-facing role... Show More
Job Requirements
- High school diploma
- proficiency in Microsoft office programs including Word, Excel and Outlook
- excellent verbal and written communication skills
- ability to multitask and work collaboratively within a team
- experience in customer service or administrative role preferred
- knowledge of federal and state regulations applicable to healthcare or residential facilities
- ability to handle confidential information with discretion
- basic clerical and organizational skills
Job Qualifications
- High school diploma required
- proficiency with Microsoft office: Word, Excel and Outlook
- possess effective communication skills to maintain positive relationship with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community
Job Duties
- Meets and greets all new residents to facility
- explains and orients residents to facility services such as telephone, cable, dietary preferences, laundry and activities
- resolves customer requests, questions and complaints
- provides information to improve customer service
- serves as liaison between residents and other departments
- serve as the assistant to the Business Office Manager
- conducts inquiries on customer satisfaction
- reports information using recommended tools and forms
- identifies, researches and resolves customer concerns
- reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved
- coordinate discharge planning with resident, family, rehab, nursing, referrals to agencies
- assist with Accounts Payable tasks
- arranges for consults for residents annually or as needed
- serves as role model to foster superb customer service
- assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies
- completes clerical work for administrative and facility personnel
- answers telephone and directs caller to correct station
- alerts specified individuals and agencies in case of emergencies
- announces notifications over public address system
- updates resident directory including resident's names, room locations, and telephone extensions
- arranges for service of office equipment
- passes out and collects employment applications
- other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
OysterLink helps hospitality teams hire in one place.
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