Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.25
Work Schedule
Rotating Shifts
Flexible
On-call
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
flexible schedule
Employee assistance program
Job Description
Starfish Family Services is a compassionate and dedicated non-profit organization committed to improving the lives of children and families through comprehensive behavioral health services. With a focus on community wellness and support, Starfish Family Services operates multiple behavioral health office locations, providing essential mental health services and support programs tailored to meet the needs of diverse populations. The organization values professionalism, respect, and quality of service, creating an environment where both staff and clients feel valued and empowered. Starfish Family Services is an Equal Opportunity Employer, emphasizing diversity and inclusion across all levels of employment.
The role of Lead Re... Show More
The role of Lead Re... Show More
Job Requirements
- High school diploma or equivalent
- Valid State of Michigan driver’s license
- Automobile insurance and reliable transportation
- Minimum one year supervisory or leadership experience preferred
- Working knowledge of Microsoft Office
- Understanding of HIPAA and related laws
- Ability to work flexible hours including Saturdays
- Strong interpersonal skills and leadership ability
- Commitment to child and family welfare
- Ability to provide coverage for call-offs
- Ability to operate standard office equipment
Job Qualifications
- High school diploma or equivalent
- Associate's degree in Business Administration, Health Care Management, or related field preferred
- Minimum one year supervisory or office leadership experience preferred
- Proficient in Microsoft Office Suite
- Knowledge of HIPAA and release of information laws
- Excellent interpersonal and leadership skills
- Strong customer service and communication skills
- Ability to delegate and instruct office procedures
- Resourceful, flexible, and adaptable
- Ability to give and receive constructive feedback
- Professional and able to represent the agency positively
Job Duties
- Assess, coordinate, and monitor clerical workload to ensure efficient task completion
- Manage clerical staff schedules to cover all shifts across Behavioral Health office locations
- Coordinate and submit monthly safety inspections and attend quarterly safety meetings
- Develop systems to monitor case records for completeness, timeliness, and compliance
- Manage chart storage and requests through Iron Mountain
- Ensure positive customer service experience for clients in person and over the phone
- Maintain forms and materials necessary for smooth business operations
- Provide backup support for receptionists
- Type correspondence and reports accurately and professionally
- Manage Records/Release process and ensure compliance with policies
- Assist clinical staff with records requests
- Organize and manage Outpatient Roster Reports
- Assist receptionists in scheduling and document scheduling attempts
- Collaborate with outpatient therapists to support client service needs
- Identify and recommend process improvements
- Manage medication refill request line and coordinate with insurance and pharmacy
- Work flexible hours including rotating Saturdays and call-off coverage
- Assist in training new receptionists and provide ongoing training
- Perform other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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