Lead Receptionist

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $20.50 - $24.50
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Work Schedule

Standard Hours
Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid parental leave
401(k)
Team member pet discounts
Emotional wellbeing support
Career development resources
Grant Circle relief fund
Local hospital culture with national resources

Job Description

PetVet Care Centers' South Novato Animal Hospital is a dedicated veterinary care provider committed to enhancing the lives of pets and their owners through exceptional medical services and compassionate care. As part of PetVet Care Centers, a nationwide network with over 420 locally led animal hospitals and more than 11,000 team members, this hospital benefits from a unique combination of local autonomy and national support. PetVet Care Centers focuses on creating a Culture of Care that prioritizes not only the health and well-being of animals but also the satisfaction and development of its team members. This commitment results in an... Show More

Job Requirements

  • High school diploma or equivalent
  • Previous experience working with animals
  • Experience using Avimark or similar practice management software
  • Background in veterinary settings
  • Ability to manage stressful customer interactions
  • Strong organizational and communication skills
  • Availability to work Monday to Saturday with flexible scheduling

Job Qualifications

  • High school diploma or equivalent
  • Animal related work experience
  • Avimark experience
  • Veterinary job experience

Job Duties

  • Provide excellent customer service in person over the phone and during high-stress situations
  • Manage lobby flow address concerns calm distressed owners and schedule appointments
  • Handle basic medical emergencies for pets and owners ensuring safety and well-being
  • Assist with medication pickups inquiries and provide information about services and products
  • Input and manage data in practice management software including billing and accounts
  • Assist with retail sales weigh pets process faxes and maintain records
  • Reconcile cash drawer and perform end-of-day duties for accurate financial transactions

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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