Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.50 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
flexible scheduling
Employee wellness programs
Job Description
This job opening is for a Lead Receptionist position at a veterinary practice. The veterinary clinic is focused on providing comprehensive animal care services and is committed to professional, friendly, and knowledgeable client interactions to foster long-term relationships and ensure optimal health for their animal patients. The clinic prides itself on its professional and welcoming environment, delivering expert veterinary services and client support through its dedicated team. The establishment is a specialized veterinary healthcare provider where clients and their pets receive personalized attention and expert guidance on animal health and wellness. This role is essential as the Lead Receptionist is... Show More
Job Requirements
- Ability to communicate effectively to all audiences
- good visual acuity
- close vision for computer work
- comfortable around unpleasant odors, noises, and animal feces
- comfortable with exposure to animals including their actions and ailments
- ability to lift up to 50lbs
- repetitive wrist movements on keyboard
- ability to sit, stand, and walk for long periods of time
- ability to walk up and down stairs multiple times per day
Job Qualifications
- Two plus years of reception experience in a veterinary practice or equivalent combination of experience and education
- customer service experience preferred
- basic computer skills using Microsoft Word and Outlook
- ability to participate in online applicant and new hire onboarding process remotely
- ability to complete computer-based training
Job Duties
- Demonstrate veterinary knowledge with the ability to educate and answer client inquiries about animal care and routine procedures
- educate clients on over-the-counter products such as shampoos and nutraceuticals, as well as heartworm and external parasite preventives
- admit and discharge patients and handle medical record entries accurately using veterinary practice software and filing systems
- prepare health certificates, immunization certificates, laboratory requests, and euthanasia certificates
- handle client and patient transfers with ease
- prepare client invoices for services and handle payment transactions accurately
- communicate estimates and treatment plans empathetically to clients
- build relationships with customers to create long-term bonds with the clinic
- create a positive and welcoming environment during client wait times
- maintain an effective veterinarian appointment schedule, screening emergencies and prioritizing cases
- answer telephones and handle calls quickly, efficiently and professionally using a multi-line system
- provide accurate follow-up on messages, calls, e-mail, or fax communication
- maintain positive cooperative relationships with associates
- display genuine care for animals and the veterinary field
- develop client correspondence including procedure reminders, thank you cards, welcome cards, sympathy arrangements, and A/R statements
- maintain a professional and welcoming appearance of the front office through cleaning and organization
- offer proper upkeep for and troubleshoot office equipment including PCs, telephones, copiers, and fax machines
- perform additional duties as required through cross-training
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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