Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Flexible Schedule
Job Description
This veterinary practice is committed to providing exceptional care and a welcoming environment for both pets and their owners. As an established and reputable animal care facility, the practice prides itself on delivering high standards of veterinary services while maintaining a compassionate and client-focused approach. The team works collaboratively to ensure every patient receives individualized treatment and attention. The clinic is equipped with up-to-date veterinary practice software and modern equipment, aiming to support the staff in delivering seamless service. This environment fosters both professional growth and a supportive workplace culture, emphasizing animal welfare and client satisfaction. The Lead Receptionist position... Show More
Job Requirements
- 2+ years of reception experience in a veterinary practice or equivalent combination of experience and education is applicable
- customer service experience preferred
- basic computer skills using Microsoft WORD and Outlook
- ability to participate in online applicant and new hire onboarding process remotely
- ability to complete computer-based training
Job Qualifications
- 2+ years of reception experience in a veterinary practice or equivalent combination of experience and education is applicable
- customer service experience preferred
- basic computer skills using Microsoft WORD and Outlook
- ability to participate in our online applicant and new hire onboarding process remotely
- ability to complete computer-based training
Job Duties
- Demonstrate veterinary knowledge with the ability to educate and answer client inquiries about animal care, routine procedures, and guide optimal care
- educate clients on over-the-counter products such as shampoos and nutraceuticals, as well as heartworm and external parasite preventives to promote client education and sales
- admit and discharge patients and handle medical record entries accurately using veterinary practice software and alphabetical filing system
- prepare health certificates, immunization certificates, laboratory requests, and euthanasia certificates
- handle client/patient transfers with ease
- prepare client invoices for services performed and accurately handle payment transactions
- accurately and empathetically communicate estimates/treatment plans to clients
- build relationships with customers to create long-term bonds with the clinic
- create a positive and welcoming environment during client wait times
- maintain an effective veterinarian appointment schedule, screening emergencies and prioritizing cases that need to be seen
- answer telephones and handle calls quickly, efficiently and in a professional and friendly manner using a multi-line system
- provide accurate follow-up on messages, calls, e-mail, or fax communication
- maintain positive, cooperative relationships with other associates
- display genuine care and liking to animals and the veterinary field
- develop client correspondence including procedure reminders, thank you cards, welcome cards, sympathy arrangements and cards, and A/R statements
- maintain a professional/welcoming appearance of the front office through cleaning and organization
- offer proper upkeep for and troubleshoot office equipment including PCs, telephones, copiers, and fax machines
- may be required to cross train and perform other duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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