Lead Receptionist

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $20.00 - $22.00
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Life insurance

Job Description

PetVet Care Centers is a leading network of over 420 animal hospitals across the United States, staffed by a dedicated team of more than 11,000 animal care professionals, including over 1700 veterinarians. Founded on the principles of partnership, collaboration, and local medical autonomy, PetVet provides an exceptional blend of local leadership and national support that enables each hospital to deliver high-quality veterinary care tailored to local community needs. The diverse and compassionate team at PetVet is committed to fostering a Culture of Care that prioritizes the wellbeing of pets, their owners, and the team members who support them. This dedication... Show More

Job Requirements

  • High School diploma or equivalent
  • Experience in a veterinary environment
  • Ability to work in a team environment
  • Strong customer service skills
  • Ability to handle multiple tasks and priorities
  • Experience with multi-line telephone systems
  • Excellent organization skills
  • Attention to detail
  • Strong verbal and written communication skills
  • Supervisory experience including staff scheduling
  • Basic math proficiency
  • Ability to properly handle and account for cash and client payments
  • Good interpersonal skills

Job Qualifications

  • High School diploma or equivalent
  • Veterinary environment terminology and protocols
  • Working in a team environment
  • Customer service
  • Handling multiple tasks and priorities
  • Multi-line telephone systems
  • Organization skills
  • Attention to detail
  • Verbal and written communication skills
  • Supervisory and staff scheduling skills
  • Basic math skills
  • Properly handling and accounting for cash and client payments
  • Good interpersonal skills

Job Duties

  • Schedule receptionists according to staffing needs serving as a receptionist as needed
  • Receive client complaints and concerns regarding reception escalating issues to Hospital Manager as needed
  • Maintain specialist (non-emergency doctors) scheduling information and changes
  • Count cash and/or balance daily transactions balance cash drawer and make change as needed
  • Process refunds returns and credits as needed by location
  • Organize and process all payment plans and held checks obtaining approvals as necessary
  • Handle bi-monthly billing statements and collections as well as end-of-month closing reports as required by location
  • Serve as back-up to Hospital Manager for maintenance or building issue resolution
  • Perform other duties as assigned by Manager

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.