Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $21.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
Employee appreciation bonus
DailyPay
Life insurance
403(b) Retirement Plan
Paid Time Off
Paid holidays
Pet insurance
AFLAC
long-term disability insurance
Job Description
Casa de las Campanas is a premier senior living community located in the scenic area of Rancho Bernardo, Southern California. It offers upscale, resort-style living designed to enhance the quality of life for seniors while providing a warm and welcoming environment. Dedicated to exceptional hospitality, the community provides an all-inclusive lifestyle with access to beautiful surroundings and ample opportunities for social engagement and outdoor activities, such as exploring nearby trails and enjoying panoramic views. The community’s focus on personalized care and active living makes it a cherished home for its well-traveled, outdoorsy residents who enjoy engaging social activities and shared... Show More
Job Requirements
- High school diploma or equivalent
- minimum of three years customer service experience
- previous experience in front desk or concierge roles preferred
- proficiency with multi-line telephone console systems
- reliable and punctual
- ability to handle multiple tasks
- good communication skills
- must pass background checks including fitness for duty physical, fingerprinting, and employment references
Job Qualifications
- High school graduate
- three or more years of proven work experience in customer service, preferably as a concierge, front desk, or related position
- multi-line telephone console experience
- excellent communication and interpersonal skills
- ability to lead and train staff
- proficient in using office equipment and software
- strong organizational skills
- ability to respond promptly in emergency situations
- professional customer service demeanor
Job Duties
- Perform receptionist duties in Sur and Norte lobbies as assigned
- train all reception new hires on policies and procedures
- review receptionist duties with reception staff regularly to ensure staff is appropriately trained
- train reception staff on any new procedures or policies
- assist Director with scheduling of reception staff
- answer phones, greet visitors and residents, register visitors, and monitor lobby security
- monitor emergency annunciator panels and respond to emergencies in accordance with facility policies
- maintain and update the SARA system and supplies
- produce PET pendant battery reports and coordinate replacements
- facilitate annual PET pendant testing and maintain Resident Face Sheet Binder
- manage guest unit reservations and maintain related spreadsheets
- maintain resident census reports
- coordinate information distribution between reception and departments
- post emergency information on Touchtown
- dispatch and coordinate drivers for transportation needs
- plan and resolve transportation issues related to resident pick-up and drop-off
- communicate transportation issues and recommend alternatives to residents
- answer phones for client bookings and enter details into dispatch system
- ensure residents who require escorts have them
- assist with resident billing information input
- provide administrative support to Director of Administrative Services including maintaining contact lists, scheduling, and managing office equipment supplies
- support efficient operation of community and participate in facility activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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