Lead Receptionist

Escondido, CA, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $21.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Tuition Reimbursement

Employee appreciation bonus

DailyPay

Life insurance

403(b) Retirement Plan

Paid Time Off

Paid holidays

Pet insurance

AFLAC

long-term disability insurance

Job Description

Casa de las Campanas is a premier senior living community located in the beautiful scenic area of Rancho Bernardo, California. With a commitment to providing an upscale, resort-style living experience, Casa de las Campanas blends exceptional hospitality with the stunning natural surroundings that Southern California offers. The community is designed to enhance the lives of seniors through a comprehensive approach that combines an all-inclusive lifestyle with dedicated professional care. Residents at Casa de las Campanas enjoy a vibrant and welcoming environment where they can socialize, explore nearby trails, and appreciate breathtaking views. This vibrant community fosters a warm atmosphere where... Show More

Job Requirements

High school graduate
Three or more years of proven work experience in a customer service position, preferably as a concierge, front desk, or related position
Multi-line telephone console experience is strongly preferred
Ability to pass background checks including fitness for duty physical, fingerprinting, and employment references
Availability to work flexible hours as required
Strong organizational skills
Ability to handle emergency situations calmly
Effective communication skills
Proactivity in resolving resident concerns

Job Qualifications

High school diploma or equivalent
Three or more years of customer service experience, preferably in concierge or front desk roles
Experience with multi-line telephone console preferred
Strong communication and interpersonal skills
Ability to train and supervise reception staff
Proficiency in office administrative tasks
Knowledge of emergency response procedures
Ability to handle multiple tasks efficiently
Professional and courteous demeanor

Job Duties

Perform receptionist duties in Sur and Norte lobbies as assigned
Train all reception new hires on policies and procedures
Review receptionist duties with staff regularly to ensure proper training
Train reception staff on any new policies or procedures
Assist Director with scheduling of reception staff
Answer phones, greet visitors and residents, register visitors, monitor lobby security
Monitor emergency annunciator panels and respond according to facility policies
Maintain and update SARA (PET alarm) system and supplies
Produce daily PET pendant low battery reports and arrange battery replacements
Facilitate annual PET pendant testing
Keep Resident Face Sheet Binder up to date
Manage guest unit reservations, registrations, and check outs
Maintain resident census reports
Coordinate information distribution between reception and departments
Post emergency information on "Touchtown"
Dispatch and coordinate drivers for resident transportation needs
Plan and resolve problems relating to resident pick-up and drop-off
Contact residents about transportation issues and recommend alternatives
Answer phones for client bookings and enter dispatch details
Ensure residents needing escorts have escorts as per guidelines
Assist with timely input of resident billing information
Provide administrative support to the Director of Administrative Services
Maintain all contact lists for various departments
Manage supplies and service calls for office equipment
Support community operations and participate in facility activities

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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