Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $22.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
Employee appreciation bonus
DailyPay
Life insurance
403(b) retirement plan with employer match
Paid Time Off
Paid holidays
Pet insurance
AFLAC
long-term disability insurance
Job Description
Casa de las Campanas is a distinguished senior living community located in the picturesque area of Rancho Bernardo, known for providing upscale resort-style living combined with exceptional hospitality. This establishment reflects the vibrant and active lifestyle of southern California seniors who appreciate socializing over meals, exploring nearby trails, and enjoying breathtaking views. Casa de las Campanas is committed to enhancing the quality of life of its residents by fostering a supportive, engaging, and friendly environment. The community attracts well-traveled, outdoorsy seniors who seek an all-inclusive lifestyle in a beautiful and welcoming setting. Dedicated professionals thrive in this community as they... Show More
Job Requirements
- High school graduate
- Minimum of three years customer service experience
- Experience with multi-line telephone systems
- Ability to work in a licensed residential care facility environment
- Strong customer service and communication skills
- Ability to pass background checks including fitness for duty physical, fingerprinting, and employment references
- Reliable and professional demeanor
- Basic computer skills
- Ability to handle multiple tasks simultaneously
Job Qualifications
- High school graduate
- Three or more years of proven work experience in customer service, preferably as concierge or front desk
- Multi-line telephone console experience
- Ability to train staff effectively
- Strong organizational and communication skills
- Proficient with scheduling and administrative tasks
- Knowledge of emergency response protocols
- Experience working with senior community is a plus
Job Duties
- Perform receptionist duties in Sur and Norte lobbies as assigned
- Train new reception hires on policies and procedures
- Review receptionist duties with staff regularly to ensure training
- Train reception staff on new procedures or policies
- Assist Director with scheduling reception staff
- Answer phones, greet visitors and residents, register visitors, monitor lobby security
- Monitor emergency annunciator panels and respond according to policies
- Update and maintain SARA system and supplies
- Produce daily low battery reports and follow up with residents
- Facilitate annual PET pendant testing
- Maintain Resident Face Sheet Binder
- Handle guest unit reservations and track guest room usage
- Maintain resident census reports
- Coordinate information distribution between reception and departments
- Post emergency information on Touchtown
- Dispatch and coordinate drivers to meet transportation needs
- Plan and resolve transportation-related issues
- Communicate with residents about transportation concerns
- Ensure residents requiring escorts have them
- Adhere to transportation policies including 10-mile radius
- Input resident billing information timely
- Assist Director of Administrative Services with projects
- Maintain and distribute updated contact lists
- Manage office equipment supplies and service calls
- Support overall efficient community operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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