Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.75 - $22.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
Employee appreciation bonus
DailyPay
Life insurance
403(b) Retirement Plan
Paid Time Off
Paid holidays
Pet insurance
AFLAC
long-term disability insurance
Exceptional work environment
Job Description
Casa de las Campanas is a premier senior living community located in the beautiful Rancho Bernardo area, offering an upscale resort-style living experience tailored to the unique needs of seniors. Established with a focus on providing exceptional hospitality combined with a comprehensive, all-inclusive lifestyle, Casa de las Campanas is dedicated to enhancing the quality of life of its residents by fostering an active, social, and healthy environment. Nestled in a scenic, welcoming campus that resonates with the Southern California spirit, the community is a perfect blend of natural beauty, comfort, and engaging opportunities for its well-traveled and outdoorsy senior population.... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of three years customer service experience
- Proven ability to handle multi-line telephone console
- Strong communication and interpersonal skills
- Demonstrated leadership and training capabilities
- Knowledge of receptionist duties and office protocols
- Ability to handle emergencies and emergency systems
- Proficiency in scheduling and administrative support tasks
- Must be able to pass background checks including fitness for duty physical, fingerprinting, and employment references
- Ability to work flexible hours
- Professional appearance and attitude
- Willingness to work in a senior living community setting
Job Qualifications
- High school graduate
- Three or more years of customer service experience preferably in concierge or front desk roles
- Experience with multi-line telephone consoles strongly preferred
- Strong leadership and team training skills
- Excellent interpersonal and communication skills
- Ability to manage multiple priorities and work in a fast-paced environment
- Proficient in basic administrative duties and office software
- Ability to respond calmly and effectively to emergency situations
- Detail-oriented with strong organizational skills
- Commitment to professional and courteous demeanor at all times
Job Duties
- Performs receptionist duties in Sur and Norte lobbies as assigned
- Train all reception new hires on policies and procedures
- Review receptionist duties with reception staff regularly to ensure proper training
- Train reception staff on any new procedures or policies
- Assist Director with scheduling of reception staff
- Perform receptionist duties including answering phones, greeting visitors and residents, registering visitors, monitoring lobby security
- Monitor annunciator panels for emergencies and fire alarms and respond according to policies
- Update and maintain SARA system and supplies
- Produce daily PET pendant low battery reports and coordinate battery replacements
- Facilitate annual PET pendant testing
- Maintain Resident Face Sheet Binder
- Manage guest unit reservations, registration, and checkout
- Keep track of guest room spreadsheet and submit to accounting and Executive Director
- Maintain resident census reports
- Coordinate information distribution between reception desk and departments
- Post emergency information on Touchtown
- Dispatch and coordinate transportation drivers
- Plan and resolve resident pick-up and drop-off logistics
- Contact residents about transportation issues and recommend alternatives
- Proactively resolve residents’ concerns
- Answer phones for client bookings and enter details into dispatch system
- Ensure residents needing escorts are provided escorts in compliance with policies
- Assist with timely input of resident billing information
- Interact professionally with residents
- Assist Director of Administrative Services with projects
- Maintain contact lists and distribute as appropriate
- Manage supplies and service calls for office equipment
- Support efficient operation of the community and participate in facility activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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