Swissport International AG logo

Lead Passenger Service Agent - TAP

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $22.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
wellness benefits
401(k) with Company Match
Paid vacation
Sick Time
Company paid holidays

Job Description

Swissport is a global leader in aviation services, dedicated to providing ground handling, cargo handling, and passenger services to over 300 million passengers annually. With a presence at numerous airports worldwide, Swissport prides itself on delivering consistent, tailor-made solutions that enhance the customer experience in the complex aviation industry. The company operates with a mission to improve airport operations while fostering safe and efficient environments for travelers and airline partners alike. Swissport’s commitment extends beyond operational excellence, embracing core values such as Show You Care, Do the Right Thing, and Win as a Team, which are integral to its culture... Show More

Job Requirements

  • High school diploma or equivalent
  • 3-5 years industry experience
  • 1-3 years managerial or supervisory experience
  • ability to work in a team environment
  • excellent organizational and planning skills
  • excellent oral and written communication skills
  • proficiency in Microsoft Office
  • must be able to work in inclement weather

Job Qualifications

  • High school diploma or equivalent
  • 3-5 years industry experience
  • 1-3 years managerial or supervisory experience
  • ability to work in a team environment
  • excellent organizational and planning skills
  • excellent oral and written communication skills
  • proficiency in Microsoft Office
  • ability to work in inclement weather

Job Duties

  • Supervise and control staff assignments including reporting, absences, overtime and compensation
  • plan and deploy resources to ensure collective success by producing rosters in line with customer agreements and operational requirements
  • develop an open feedback culture by managing employee performance and ensuring delivery of required training
  • ensure compliance with Swissport corporate safety and security procedures to meet or exceed regulatory standards
  • maintain up-to-date company and customer manuals and documentation
  • build and maintain relationships with customers and airport authorities
  • encourage consistency and collaboration through clear communication at all levels including staff briefings, shift handovers, one-on-one meetings and report completion
  • ensure compliance with Swissport's standard operating procedures and policies
  • maximize efficiency in the operation of inbound and outbound flights
  • resolve conflicts and irregularities and take appropriate action
  • maintain assigned equipment and materials
  • implement and monitor the local emergency plan

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location