Swissport International AG logo

Lead Passenger Service Agent - TAP

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $22.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
wellness programs
401(k) Plan
Paid vacation
sick leave
Company paid holidays

Job Description

Swissport is a global leader in aviation services, providing essential ground handling, cargo handling, and passenger services to over 300 million passengers annually. Renowned for its commitment to delivering consistent, tailor-made solutions across the globe, Swissport aims to enhance the customer experience in the aviation industry. As a company, Swissport embraces core values including Show You Care, Do the Right Things, and Win as a Team, which are at the heart of its operational culture and define the organization’s approach to business and employee relations. Operating in a dynamic and fast-paced industry, Swissport offers diverse opportunities for growth and development,... Show More

Job Requirements

  • High school diploma or equivalent
  • 3-5 years industry experience
  • 1-3 years managerial or supervisory experience
  • Ability to work in a team environment
  • Excellent organizational and planning skills
  • Excellent oral and written communication skills
  • Proficiency in Microsoft Office
  • Must be able to work in inclement weather

Job Qualifications

  • High school diploma or equivalent
  • 3-5 years industry experience
  • 1-3 years managerial or supervisory experience
  • Ability to work in a team environment
  • Excellent organizational and planning skills
  • Excellent oral and written communication skills
  • Proficiency in Microsoft Office
  • Must be able to work in inclement weather

Job Duties

  • Supervise control staff assignments including reporting, absences, overtime and compensation
  • Plan and deploy resources to ensure collective success by producing rosters in line with customer agreements and operational requirements
  • Develop an open feedback culture by managing employee performance and deliver training to the required standard
  • Ensure compliance with all Swissport corporate safety and security procedures to meet and exceed regulatory standards and deliver the desired customer service experience
  • Maintain up-to-date company and customer manuals and documentation
  • Build and maintain relationships with customers and airport authorities
  • Encourage consistency and collaboration through clear communication at all levels including staff briefings, shift handover meetings, one-on-ones and completion of relevant reports
  • Ensure compliance with Swissport's SOPs and policies
  • Ensure maximum efficiency in the operation of inbound and outbound flights
  • Resolve conflict and irregularities and take appropriate action
  • Responsible for maintenance of assigned equipment and materials
  • Implement and monitor the local emergency plan

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location