Swissport International AG logo

Lead Passenger Service Agent - Sata Airlines

Job Overview

briefcase

Employment Type

Hourly
Full-time
clock

Compensation

Type:
Hourly
Rate:
Exact $22.00
clock

Work Schedule

Rotating Shifts
Flexible
diamond

Benefits

Health Insurance
wellness programs
401(k) with Company Match
Paid vacation
Paid sick time
Company paid holidays

Job Description

Swissport is a globally recognized leader in the aviation services industry, providing comprehensive Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers each year. With a strong commitment to excellence and customer satisfaction, Swissport operates at numerous airports worldwide, delivering tailor-made solutions designed to enhance the aviation experience for passengers, airlines, and partners alike. The company prides itself on its core values of Show You Care, Do the Right Things, and Win as a Team, promoting a work environment that nurtures collaboration, integrity, and dedication among its employees.

Joining Swissport means becoming part of a dynamic a... Show More

Job Requirements

  • High school diploma or equivalent
  • 3-5 years industry experience
  • 1-3 years managerial / supervisory experience
  • Ability to work in a team environment
  • Excellent organizational and planning skills
  • Excellent oral and written communication skills
  • Proficiency in Microsoft Office
  • Must be able to work in inclement weather

Job Qualifications

  • High school diploma or equivalent
  • 3-5 years industry experience
  • 1-3 years managerial / supervisory experience
  • Ability to work in a team environment
  • Excellent organizational and planning skills
  • Excellent oral and written communication skills
  • Proficiency in Microsoft Office
  • Must be able to work in inclement weather

Job Duties

  • Supervise/control staff assignments including reporting, absences, overtime and compensation
  • Plan and deploy resources to ensure that we are collectively successful by producing rosters in line with customer agreements and operational requirements
  • Develop an open feedback culture by managing the performance of employees and ensure the delivery of training to the required standard
  • Ensure compliance with all Swissport corporate safety and security procedures in order to meet / exceed regulatory standards and deliver the desired customer service experience
  • Maintain up-to-date company’s and customer manuals and documentation
  • Build and maintain relationships with customers and airport authorities
  • Encourage consistency and collaboration by ensuring clear communication at all levels including staff briefings, shift handover meetings, 1-1's and completion of relevant reports
  • Ensure compliance with Swissport's SOPs and policies
  • Ensure maximum efficiency in the operation of inbound and outbound flights
  • Resolve conflict and irregularities and take appropriate action
  • Responsible for maintenance of assigned equipment and materials
  • Implement and monitor the local emergency plan

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

You may be also interested in: