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Life Time

Lead-Membership Concierge

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $28.00
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Benefits

a fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
training and professional development
paid sick leave where required by law
Medical
Dental
Vision
prescription drug coverage
Short term disability insurance
long term disability insurance
Life insurance
pre-tax flexible spending and dependent care plans
parental leave and adoption assistance
Paid Time Off
deferred compensation plan

Job Description

Life Time is a premier health and wellness company dedicated to enhancing the lives of its members by fostering a vibrant, engaging, and healthy lifestyle. Established with a commitment to providing comprehensive fitness experiences, Life Time combines top-tier facilities, expert guidance, and exceptional customer service to create an environment where individuals can achieve their wellness goals. As a leader in the industry, Life Time prides itself on its innovative approach to fitness, integrating health, fitness, and lifestyle services into one cohesive community experience. This includes state-of-the-art gyms, pools, spa services, group fitness classes, and personalized coaching, all designed to support... Show More

Job Requirements

  • High school diploma or equivalent
  • CPR/AED certification required within 30 days of hire
  • 3+ years of managerial experience
  • 3+ years of customer service experience
  • 3+ years of sales experience
  • 3+ years of achieving budget goals

Job Qualifications

  • High school diploma or equivalent
  • CPR/AED certification required within 30 days of hire
  • 3+ years of managerial experience
  • 3+ years of customer service experience
  • 3+ years of sales experience
  • 3+ years of achieving budget goals
  • Bachelor's degree in related field preferred
  • Experience working in a high-energy and fast paced environment with proven multi-tasking skills preferred
  • Superior time management skills preferred
  • Ability to prioritize tasks preferred
  • Adapts to change and innovation preferred
  • Experience with Microsoft Dynamics CRM and Microsoft Office Suite preferred

Job Duties

  • Skillfully handles complex member/guest engagements and leads by example through active participation in the join, service and save experience
  • Hires, manages, supports, develops, coaches, and mentors a team of professionals to be successful based on brand and performance expectations
  • Achieves or exceeds membership acquisition and retention goals and KPIs through strategic business planning and execution
  • Meets department financial expense expectations through payroll management and effective scheduling of the Concierge Team
  • Strategically drives an experience driven department culture, utilizing insights from member/guest feedback provided through social media, surveys, and interactions to identify opportunities and capitalize on successes
  • Manages compliance within Life Time policies, procedures and processes

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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