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Life Time, Inc.

Lead-Membership Concierge

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $28.00
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Work Schedule

Standard Hours
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Benefits

a fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
training and professional development
paid sick leave where required by law
Medical
Dental
Vision
prescription drug coverage
Short term disability insurance
long term disability insurance
Life insurance
pre-tax flexible spending and dependent care plans
parental leave and adoption assistance
Paid Time Off
deferred compensation plan

Job Description

Life Time is a premier health and wellness organization dedicated to providing a comprehensive and engaging experience for its members. Known for its upscale fitness clubs and resorts, Life Time emphasizes a holistic approach to health, combining state-of-the-art facilities with personalized service to create an environment where members can achieve their healthy way of life goals. The company thrives on a culture of excellence and innovation, constantly enhancing its offerings to meet the evolving needs of a diverse member base. Life Time values inclusivity and diversity, fostering a workplace where every team member's unique contributions are recognized and celebrated. The... Show More

Job Requirements

  • High school diploma or equivalent
  • CPR/AED certification required within 30 days of hire
  • 3+ years of managerial experience
  • 3+ years of customer service experience
  • 3+ years of sales experience
  • 3+ years of achieving budget goals

Job Qualifications

  • High school diploma or equivalent
  • CPR/AED certification required within 30 days of hire
  • 3+ years of managerial experience
  • 3+ years of customer service experience
  • 3+ years of sales experience
  • 3+ years of achieving budget goals
  • Bachelors degree in related field preferred
  • Experience working in a high-energy and fast paced environment with proven multi-tasking skills preferred
  • Superior time management skills preferred
  • Ability to prioritize tasks preferred
  • Adapts to change and innovation preferred
  • Experience with Microsoft Dynamics CRM and Microsoft Office Suite preferred

Job Duties

  • Skillfully handles complex member/guest engagements and leads by example through active participation in the join, service and save experience
  • Hires, manages, supports, develops, coaches, and mentors a team of professionals to be successful based on brand and performance expectations
  • Includes disciplinary and termination actions as needed
  • Achieves or exceeds membership acquisition and retention goals and KPIs through strategic business planning and execution
  • Meets department financial expense expectations through payroll management and effective scheduling of the Concierge Team
  • Strategically drives an experience driven department culture, utilizing insights from member/guest feedback provided through social media, surveys, and interactions to identify opportunities and capitalize on successes
  • Manages compliance within Life Time policies, procedures and processes

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.