Hilton Grand Vacations logo

Hilton Grand Vacations

Lead Marketing Concierge

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Type:
Hourly
Rate:
Exact $19.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
401k plan with company match
Life insurance
Company stock purchase program
Paid Time Off
paid sick days
team member recognition

Job Description

HGV (Hilton Grand Vacations) is a renowned company recognized for its exceptional commitment to fostering a supportive and rewarding work environment. With a well-established presence in the vacation ownership industry, HGV operates with a distinct focus on providing outstanding guest experiences through a culture that values work-life balance, family-friendly benefits, and team member development. The company has been honored with numerous accolades such as four out of five stars for its culture of work-life balance and inclusion on Newsweek's list of "America's Greatest Workplaces for Parents & Families." For over 30 years, HGV has maintained its excellence by cultivating loyalty... Show More

Job Requirements

  • High School Diploma/GED
  • minimum 2 years of proven customer service experience
  • able to work flexible schedules including mornings, evenings, weekends and holidays
  • excellent interpersonal and guest relations skills
  • minimum 6 months of proven Sales and/or Marketing Timeshare experience
  • thorough understanding of the Hawaii and Honolulu area
  • strong professional verbal, interpersonal, and guest relations skills

Job Qualifications

  • High School Diploma/GED
  • minimum 2 years of proven customer service experience
  • excellent interpersonal and guest relations skills
  • minimum 6 months of proven Sales and/or Marketing Timeshare experience
  • thorough understanding of the Hawaii and Honolulu area
  • strong professional verbal, interpersonal, and guest relations skills
  • 1+ year in a performance-based position with a commission comp plan (sales/marketing)
  • 1+ year of experience in the Timeshare/Vacation Ownership industry
  • preferred bilingual (Japanese or Korean)

Job Duties

  • Cultivates a cohesive, collaborative team environment
  • monitors and tracks individual Team Member goals and performance in order to identify areas for opportunity
  • provide detailed training on locations (how to draw in and pitch from each specific location/desk)
  • acts as a mentor and coach for new Team Members in an effort to enhance and support onboarding program
  • marketing and sales process, systems training, hotel tour and other areas as needed
  • facilitates mentor scheduling with new hire for maximum learning
  • will work as a production-based marketing representative fours days a week
  • will work one day purely devoted to the above Team Lead duties and one or more other days before/after production shift as needed
  • other tasks assigned by the management

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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