Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
The hiring establishment is a prestigious private club located in Augusta, GA, known for its exceptional hospitality and commitment to providing an outstanding experience for its members and guests. This club operates multiple hospitality venues and prides itself on maintaining the highest standards of service, quality, and confidentiality within its operations. The club's venues, including Map & Flag and Berckmans Place, are well-regarded for their sophisticated atmosphere, excellent food and beverage offerings, and attentive guest services. The club emphasizes a culture of professionalism, teamwork, and continuous improvement to meet its members' expectations year-round, including during major tournaments and special events.Show More
Job Requirements
- Must be available for a varying work schedule to include days, evenings, weekends, holidays, and overtime as required
- legally authorized to work in the United States at the time of hire
- ability to walk and work with hands and arms, lift up to 50 pounds and/or drive a golf cart
- acceptable level of hearing and vision to perform job duties
Job Qualifications
- A consummate professional with a tremendous eye for detail
- an overriding sense and appreciation for quality
- an extremely strong work ethic
- effective written and verbal communication skills
- effective time management skills with the ability to prioritize multiple tasks
- ability to select, motivate, and develop a service-driven team of professionals
- working knowledge of Microsoft Office programs
- 2-4 years’ hospitality management experience in a prestigious hotel, club, restaurant, or resort
- bachelor’s degree in hospitality management or related field preferred
- related professional certification is preferred
- possess a valid driver’s license and/or successfully completes the Club’s internal motor vehicle training program
Job Duties
- Effectively manages Map & Flag and Berckmans Place front of house operations
- assists with the recruitment, interviewing, selection, training, scheduling, and supervision of Tournament employees
- provides the highest quality service and products to our members and patrons
- promotes a workplace culture that fosters a positive and inclusive environment, encourages collaboration and innovation, values employees' well-being and emphasizes a strong sense of service and excellence
- directly supervises all tournament leadership, ensuring they possess knowledge of our processes, products, and standards and perform in accordance with all Club expectations
- assures the appearance, standards, cleanliness, temperature, and proper set-up of all areas
- oversees the set-up, breakdown, ordering, and inventory management of Map & Flag and Berckmans Place
- assists with the planning, research, and analysis of hospitality objectives, long-range planning, continuous improvement opportunities, and development
- assists with developing, forecasting, and implementing financial objectives
- responsible for compliance with responsible alcohol service and local health department policies
- interfaces with the members and patrons, always assuring maximum satisfaction
- participates in on-going facility inspections, ensuring that cleanliness, safety, and other standards are met
- leverages advanced IT skills to efficiently manage common software applications, perform accurate data entry, create and maintain data portals, and operate industry-specific software
- demonstrates in-depth knowledge of all menus, service offerings, and patron policies and procedures
- accountable for the daily scheduling and determination of staff allocation
- develops efficiencies and makes improvements to current processes and service standards
- assists with the New Hire Orientation and developing new training processes
- trains others on ownership areas by clearly demonstrating responsibilities, procedures and best practices on task accomplishment
- ensures effective running of processes, programs, and projects
- performs all other duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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