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Pilot Company

Lead Guest Services Team Member

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Range $12.00 - $17.00
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Work Schedule

Flexible
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Benefits

Fuel discount
nation-wide medical plan
Dental Insurance
Vision Insurance
401(k)
flexible spending accounts
Adoption assistance
Tuition Reimbursement
Flexible Schedule
weekly pay

Job Description

Pilot Company is a leading network of travel centers, renowned for its expansive reach with more than 30,000 team members operating across over 750 retail and fueling locations in 44 states and six Canadian provinces. Established in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, Pilot Company has maintained its core values focusing on a people-first culture and a deep-rooted commitment to community engagement. The company specializes in energy and logistics, boasting one of the largest tanker fleets in the industry and playing a vital role as a top supplier of fuel to various critical... Show More

Job Requirements

  • High school diploma or equivalent
  • previous retail or cashier experience preferred
  • strong communication skills
  • customer service orientation
  • ability to handle cash and credit transactions accurately
  • knowledge of company policies and regulations
  • ability to lead a small team
  • problem-solving skills
  • flexibility to work various shifts

Job Qualifications

  • High school diploma or equivalent
  • previous retail or cashier experience preferred
  • strong leadership and communication skills
  • customer service-oriented mindset
  • ability to handle transactions accurately
  • knowledge of cash handling procedures
  • ability to work in a fast-paced environment
  • basic math skills
  • problem-solving skills
  • ability to work as part of a team

Job Duties

  • Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
  • complete end-of-shift reports and close out procedures
  • follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
  • maintain an organized and clean work area
  • use suggested selling methods to promote and sell products
  • ensure quality service is delivered to every guest
  • handle guest complaints and issues by following company processes and guidelines
  • resolve team member conflict
  • and communicate issues to management
  • determine break schedules and team member placement during shift
  • assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
  • model behaviors that support the company's common purpose
  • ensure guests and team members are supported at the highest level
  • ensure all activities are in compliance with rules, regulations, policies, and procedures
  • complete other duties as assigned

Job Qualifications

Experience

No experience required

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.