Pilot Company logo

Pilot Company

Lead Guest Services Team Member

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Range $12.00 - $17.00
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Work Schedule

Flexible
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Benefits

Fuel discount
Medical insurance
Dental Insurance
Vision Insurance
401(k)
flexible spending accounts
Adoption assistance
Tuition Reimbursement
Flexible Schedule
weekly pay

Job Description

Pilot Company is a leading provider in the travel center industry, operating a vast network of over 750 retail and fueling locations across 44 states in the U.S. and six Canadian provinces. Established in 1958 by Jim A. Haslam II, the company has grown significantly under the leadership of current CEO Adam Wright. Pilot Company employs more than 30,000 team members, highlighting its status as a major employer in the sector. It encompasses multiple divisions, including energy and logistics, which serves as a top supplier of fuel with a large tanker fleet and critical support to oil operations in some... Show More

Job Requirements

  • High school diploma or equivalent preferred
  • prior experience in cashier or retail roles preferred
  • ability to lead and motivate a small team
  • strong communication skills
  • proficiency with cash handling and transaction processing
  • knowledge of company policies and legal guidelines
  • ability to handle customer complaints calmly and professionally
  • flexibility to work varied shifts including weekends and holidays
  • physical ability to perform tasks such as stocking and cleaning
  • reliable and punctual

Job Qualifications

  • High school diploma or equivalent preferred
  • experience in retail customer service or cashier roles is advantageous
  • strong leadership and communication skills
  • ability to handle cash and process transactions accurately
  • knowledge of product promotion techniques
  • customer service oriented
  • conflict resolution skills
  • ability to maintain cleanliness and organization
  • basic knowledge of compliance and regulatory requirements
  • ability to work flexible shifts

Job Duties

  • Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
  • complete end-of-shift reports and close out procedures
  • follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
  • maintain an organized and clean work area
  • use suggested selling methods to promote and sell products
  • ensure quality service is delivered to every guest
  • handle guest complaints and issues by following company processes and guidelines
  • resolve team member conflict
  • communicate issues to management
  • determine break schedules and team member placement during shift
  • assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
  • model behaviors that support the company’s common purpose
  • ensure guests and team members are supported at the highest level
  • ensure all activities are in compliance with rules, regulations, policies, and procedures
  • complete other duties as assigned

Job Qualifications

Experience

No experience required

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.