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Pilot Company logo

Lead Guest Services Team Member

Job Overview

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Employment Type

Full-time
Hourly
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Work Schedule

Flexible
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Benefits

Dental Insurance
Health Insurance
flexible schedule
Adoption assistance
Flexible spending account
Fuel discount
Tuition Reimbursement
Vision Insurance

Job Description

Pilot Company is a leading network of travel centers and fuel stations across North America, proudly operating more than 750 retail and fueling locations in 44 states and six provinces in Canada. Since its establishment in 1958 by Jim A. Haslam II, Pilot Company has grown to employ over 30,000 team members, becoming a key player in the energy and logistics sector. With a diverse portfolio encompassing supply chain and retail operations, transportation logistics, technology innovation, construction, maintenance, finance, sales, and marketing, Pilot Company has built a reputation for excellence and reliability. The company is committed to fostering a people-first... Show More

Job Requirements

  • High school diploma or equivalent
  • previous retail experience
  • ability to lead and manage a small team
  • effective communication skills
  • customer service orientation
  • basic math proficiency
  • availability to work flexible hours
  • ability to stand for long periods
  • adherence to company policies and procedures

Job Qualifications

  • High school diploma or equivalent
  • previous cashier or retail experience preferred
  • strong leadership and communication skills
  • ability to handle customer complaints professionally
  • basic math and cash handling skills
  • ability to work in a fast-paced environment
  • team player with problem-solving abilities

Job Duties

  • Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
  • complete end-of-shift reports and close out procedures
  • follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
  • maintain an organized and clean work area
  • use suggested selling methods to promote and sell products
  • ensure quality service is delivered to every guest
  • handle guest complaints and issues by following company processes and guidelines
  • resolve team member conflict
  • communicate issues to management
  • determine break schedules and team member placement during shift
  • assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
  • model behaviors that support the company’s common purpose
  • ensure guests and team members are supported at the highest level
  • ensure all activities are in compliance with rules, regulations, policies, and procedures
  • complete other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)


Job Location

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