Pilot Flying J logo

Pilot Flying J

Lead Guest Services Team Member

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Type:
Hourly
Rate:
Range $12.60 - $17.85
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Work Schedule

Flexible
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Benefits

Fuel discount
nation-wide medical plan
Dental Insurance
Vision Insurance
401(k)
flexible spending accounts
Adoption assistance
Tuition Reimbursement
flexible schedule
weekly pay

Job Description

Pilot Company is a leading network of travel centers providing services across the United States and Canada. With over 30,000 team members and more than 750 retail and fueling locations in 44 states and six Canadian provinces, Pilot Company has established itself as a trusted name in the energy and logistics sector. The company not only operates a vast network of travel centers but also maintains a substantial energy and logistics division. This division is recognized as a top supplier of fuel, utilizing one of the largest tanker fleets in the industry and supporting critical oil operations in some of... Show More

Job Requirements

  • High school diploma or equivalent
  • prior cashier or retail experience preferred
  • ability to lead a small team
  • strong communication and interpersonal skills
  • basic math skills
  • ability to handle multiple tasks simultaneously
  • flexibility to work various shifts including weekends and holidays
  • customer service oriented
  • problem-solving abilities
  • adherence to company policies and regulations

Job Qualifications

  • High school diploma or equivalent
  • experience in retail or cashier roles
  • leadership experience preferred
  • strong customer service skills
  • reliable and punctual
  • ability to work in a fast-paced environment
  • good organizational skills
  • proficiency in handling cash and payment transactions
  • ability to follow company guidelines and procedures

Job Duties

  • Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
  • complete end-of-shift reports and close out procedures
  • follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
  • maintain an organized and clean work area
  • use suggested selling methods to promote and sell products
  • ensure quality service is delivered to every guest
  • handle guest complaints and issues by following company processes and guidelines
  • resolve team member conflict
  • communicate issues to management
  • determine break schedules and team member placement during shift
  • assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
  • model behaviors that support the company’s common purpose
  • ensure guests and team members are supported at the highest level
  • ensure all activities are in compliance with rules, regulations, policies, and procedures
  • complete other duties as assigned

Restaurants and hotels use OysterLink to hire.

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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