Pilot Flying J logo

Pilot Flying J

Lead Guest Services Team Member

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Range $12.60 - $17.85
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Work Schedule

Flexible
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Benefits

Fuel discount
nation-wide medical plan
Dental
Vision
401(k)
flexible spending accounts
Adoption assistance
Tuition Reimbursement
flexible schedule
weekly pay

Job Description

Pilot Company is a leading network of travel centers established in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright. With a team of more than 30,000 dedicated employees, Pilot Company operates over 750 retail and fueling locations across 44 states and six Canadian provinces. The company is known for its strong people-first culture and commitment to giving back to the community, reflecting its founding values. Pilot Company specializes in a diverse portfolio including supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales, and marketing. Its energy... Show More

Job Requirements

  • High school diploma or equivalent
  • ability to work flexible hours including weekends
  • basic knowledge of cash handling and point-of-sale technology
  • good communication skills
  • ability to lead and motivate a small team
  • capability to handle physically demanding tasks such as stocking and cleaning
  • attention to detail
  • ability to follow company policies and procedures
  • willingness to learn and adapt
  • legal eligibility to work in the United States

Job Qualifications

  • High school diploma or equivalent
  • previous experience in retail or customer service preferred
  • leadership or supervisory experience is a plus
  • strong communication and customer service skills
  • ability to handle multiple tasks efficiently
  • basic math skills for cash handling
  • familiarity with point-of-sale systems
  • problem-solving skills
  • team-oriented attitude

Job Duties

  • Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
  • complete end-of-shift reports and close out procedures
  • follow company and local guidelines with regards to the sale of any restricted merchandise items such as alcohol and tobacco
  • maintain an organized and clean work area
  • use suggested selling methods to promote and sell products
  • ensure quality service is delivered to every guest
  • handle guest complaints and issues by following company processes and guidelines
  • resolve team member conflict
  • communicate issues to management
  • determine break schedules and team member placement during shift
  • assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee
  • model behaviors that support the company’s common purpose
  • ensure guests and team members are supported at the highest level
  • ensure all activities are in compliance with rules, regulations, policies, and procedures
  • complete other duties as assigned

Restaurants and hotels use OysterLink to hire.

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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