Pilot Flying J logo

Pilot Flying J

Lead Guest Services Team Member

Job Overview

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Employment Type

Hourly
Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Range $12.60 - $17.85
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Work Schedule

Flexible
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Benefits

Fuel discount
nation-wide medical plan
Dental Insurance
Vision care
401(k)
flexible spending accounts
Adoption assistance
Tuition Reimbursement
flexible schedule
weekly pay

Job Description

Pilot Company is a leading network of travel centers operating across North America, with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Established in 1958 by Jim A. Haslam II and now led by CEO Adam Wright, Pilot Company has grown to become a significant player in the retail, energy, and logistics sectors. The company’s energy and logistics division is recognized as a top-tier fuel supplier, operating one of the largest tanker fleets that services critical oil operations in some of the busiest basins in the United States. With... Show More

Job Requirements

  • High school diploma or equivalent
  • prior cash handling experience
  • ability to work flexible shifts including weekends and holidays
  • good communication skills
  • team leadership ability
  • basic computer skills
  • physical ability to stand for extended periods
  • willingness to follow company policies and procedures

Job Qualifications

  • High school diploma or equivalent
  • previous experience in cash handling or retail preferred
  • strong leadership and communication skills
  • ability to manage a small team effectively
  • customer service oriented
  • basic knowledge of sales techniques
  • ability to handle stressful situations professionally
  • attention to detail
  • proficiency with point-of-sale systems

Job Duties

  • Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
  • complete end-of-shift reports and close out procedures
  • follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
  • maintain an organized and clean work area
  • use suggested selling methods to promote and sell products
  • ensure quality service is delivered to every guest
  • handle guest complaints and issues by following company processes and guidelines
  • resolve team member conflict
  • and communicate issues to management
  • determine break schedules and team member placement during shift
  • assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
  • model behaviors that support the company’s common purpose
  • ensure guests and team members are supported at the highest level
  • ensure all activities are in compliance with rules, regulations, policies, and procedures
  • complete other duties as assigned

Job Qualifications

Experience

No experience required

Job Location

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