Job Overview
Employment Type
Hourly
Part-time
Work Schedule
Flexible
Benefits
Fuel discount
Nation-wide medical insurance
Dental Insurance
Vision Insurance
401(k) Plan
flexible spending accounts
Adoption assistance
Tuition Reimbursement
Flexible Schedule
weekly pay
Job Description
Pilot Company is a prominent leader in the travel center industry, operating a vast network of over 750 retail and fueling locations across 44 states in the U.S. and six Canadian provinces. Established in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, the company has grown to employ more than 30,000 team members. The organization is deeply rooted in its founding values with a people-first culture and a strong commitment to community engagement. Pilot Company is not only recognized for its retail and fueling hubs but also for its energy and logistics division, which stands... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in retail or customer service
- Ability to lead and manage a small team
- Strong verbal and written communication skills
- Proficiency in handling cash and electronic transactions
- Knowledge of company policies particularly regarding restricted merchandise sales
- Ability to multitask and maintain a clean work environment
- Problem-solving skills to handle complaints and conflicts
- Availability to work flexible hours including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- Previous retail or customer service experience preferred
- Leadership or supervisory experience advantageous
- Strong communication and interpersonal skills
- Ability to manage a team and resolve conflicts
- Basic math and cash handling skills
- Commitment to delivering excellent customer service
- Ability to follow rules and procedures accurately
- Flexibility to assist with various travel center functions
- Willingness to work varied shifts including weekends and holidays
Job Duties
- Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
- Complete end-of-shift reports and close out procedures
- Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
- Maintain an organized and clean work area
- Use suggested selling methods to promote and sell products
- Ensure quality service is delivered to every guest
- Handle guest complaints and issues by following company processes and guidelines
- resolve team member conflict
- and communicate issues to management
- Determine break schedules and team member placement during shift
- Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
- Model behaviors that support the company’s common purpose
- ensure guests and team members are supported at the highest level
- Ensure all activities are in compliance with rules, regulations, policies, and procedures
- Complete other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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